Customer Relations Specialist
3 weeks ago
In the UK, Rainbow International is a leading disaster restoration company, delivering fire, flood and accidental damages services on behalf of the top insurance companies and all major adjusters nationwide.
**Full Time (40hours) Customer Relations Specialist**
**Reports to**:Audit Manager
**Location**: Mansfield - Rainbow Central Office
**Main Purpose**: To proactively manage the day to day handling of complaints, ensuring that a fair and accurate response is provided within the agree timescales. You will be liaising with customers, clients and branch owners to thoroughly investigate complaints and identify root causes. This role also includes an element of claim file auditing to ensure accuracy prior to invoicing.
**Experience**
- Requires a minimum of 2 years’ experience in customer service and/or complaints handling in an office environment
- Insurance experience and knowledge desirable
- Disaster Restoration knowledge desirable
**Skills**
- Excellent communication and customer service skills
- Experience of interfacing at all levels
- Strong negotiation skills - to gain a successful outcome when dealing with other areas of the business and with customers themselves
- Ability to influence and hold a position in a debate
- Confidence to maintain good relations with stakeholders
- PC literate - Familiar with Microsoft office products and understanding of how to use technology as a tool
- Strong problem solving skills - including taking ownership and accountability
- Effective and efficient management of workload
- Ability to be flexible and adaptable to changing demands
**Salary**: £20,000.00-£24,500.00 per year
**Benefits**:
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
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