Associate Training Delivery Specialist

2 months ago

Bristol, United Kingdom ForgeRock Full time

**About ForgeRock**:
In today's highly connected digital world, understanding, managing and securing the identity of individuals and things is essential to safety and success of both businesses and their customers. Billions of people connect from anywhere, use a wide variety of devices and expect a seamless yet secure experience.

The ForgeRock mission is to provide the most simple and comprehensive Identity and Access Management Platform to help our customers deepen their relationships with their consumers and improve the productivity and connectivity of their employees and partners. Our identity solution enables great digital experiences and is embedded with a rich set of security, privacy and consent features. We deliver our platform through both cloud services and on-premises software.

Our customers are some of the biggest companies, organizations, and even countries in the world. On any given day, it's likely that the ForgeRock Identity Platform helped keep your data safe, gave you access to stuff, and supported trusted relationships between you, companies and the devices you were using.

**The Role**:
The Associate Training Delivery Specialist's role is to support the day-to-day business operations of ForgeRock Knowledge Delivery - a global technical training business.

**Responsibilities**:

- Handling class and exam registration requests
- Passing registration requests to the appropriate Authorised Training Partner as required
- Queries regarding class dates and cancellations
- Responding to certification and accreditation questions
- Class lab extension requests
- Responsible for maintenance of the ticketing system, supporting the wider team with ticket management and SLA improvement.
- Handle standard requests for assistance during class delivery. Typical requests include:

- Issuing e-books
- Setting up/amending virtual labs
- Logging support tickets with third-party vendors
- Responsible for operational Training Delivery tasks. This includes daily tasks such as:

- Setting up and sending out course materials for all classes
- Updating internal and external student registration details
- Following up with student attendance records and surveys
- Supporting the creation, maintenance and tracking of articles in the University Quality Management System and keeping track of required updates and changes.
- Arranging meetings for the Training management team.

**Competencies and Skills**:

- Strong customer service skills
- Excellent attention to detail
- Excellent communication and presentation skills
- Good time management skills

**Requirements**:

- Demonstrated strong collaboration, verbal & written communication and teamwork skills within a distributed team
- Experience of working in a customer service environment
- Excellent computer skills; fluent in Word; Powerpoint; Excel
- Prior experience of using a customer relationship management system (CRM)
- The ability to be self-motivated

**Life at ForgeRock**:
**We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.**

**Here are just a few of the things that make ForgeRock special**:

- A company culture that empowers you to do your best work.
- Employee Resource Groups that create a sense of belonging for everyone.
- Regular company and team bonding events.
- Competitive benefits and perks.
- Recognition programs that reward employees with meaningful experiences.
- Global volunteering and community initiatives

**ForgeRock is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

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