Customer Service Part-time

3 days ago


Telford, United Kingdom Focus Resourcing Full time

We are looking to a permanent Part-time customer service advisor salary will be pro rata for part-time hours, ideally 20 hours over 4 or 5 days work.

The role will be to process all sales orders via inbound calls, giving product information and query handling ensuring customer service excellence is achieved.

**Duties**:
Handling and processing inbound sales orders

Providing product information and cross selling other products as applicable

Establishing and building rapport with customers

Resolving queries in a timely and efficient manner

Work towards and achieve personal and team targets and deadlines

Effective inter-departmental communication to resolve queries

Maintenance of product knowledge, markets, customers, suppliers and clients

Relevant sales order administration and customer account maintenance

Liaison with other internal departments to ensure sales orders are completed

Skills Needed:
Excellent customer service and query handling abilities

Confident and commercial communication skills at all levels both written and verbal

Strong customer engagement and relationship management skills

A numerate and accurate processor with excellent attention to detail skills

Excellent negotiation, problem solving and decision making abilities

Working for an established growing company that offer fantastic personnel development and exciting growth plans for the future.

The company operate Monday to Friday and are looking for 5 days ideally or 4 days part-time hours between 9.30-2-3 pm finish (can be slightly flexible) they offer an excellent progressive working environment with massive growth plans and superb benefits.



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