Admin Policy Services

3 months ago


Gloucestershire, United Kingdom International Medical Group Full time

**SALARY: £21,000 - £23,000**

International Medical Group provides medical assistance and claims handling services to travel insurance policy holders and corporate clients across the globe. Our UK-based operations centre provides round the clock medical assistance to policy holders who suffer injury or illness while travelling overseas, and our dedicated claims team handles a huge range of travel claims from lost luggage to pet care.

**RESPONSIBILITIES**:

- To process, from request to fulfilment, any amendments to existing policies under the specific schemes
- To answer calls within our required service levels and work to ensure abandoned calls are kept to a minimum, in order to achieve maximum customer service levels
- To ensure that the IMG services mailbox is actioned within 1 day to ensure outstanding customer service to all customers
- Documenting any policy amendments in IMG’s operating and imaging systems.
- Assists with group enrollments - with training
- Create individual monthly commission reports for each agent and/or producer - with training
- To work alongside the Claims Administrator to aid in the processing of administration tasks for claims handling, when workload and time permits.
- Other various policy and administrative related tasks or projects as assigned by the line manager

**QUALIFICATIONS**:

- Proficiency with Microsoft office suite
- Strong customer service skills
- Attention to detail is imperative
- Ability to work independently with mínimal supervision
- Service oriented; customer service experience preferred
- Ability to prioritize workload
- Strong written and verbal communication skills
- Ability to be adapted to the needs of the team

This is a great opportunity for graduates, anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

**What are you waiting for? We can’t wait to meet you**

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.



  • Gloucestershire, United Kingdom International Medical Group Limited Full time

    As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves...


  • Gloucester, Gloucestershire, United Kingdom Thistle Insurance Services Full time

    Role: Schemes Transformation Business Analyst Reporting to: Head of Transformation Gloucester/Hybrid - some travel possible We want to talk to you if you have strong analytical skills, a deep understanding of Transformation principles and the ability to work collaboratively with stakeholders across various departments and teams. You would have the...

  • Business Analyst

    3 days ago


    Gloucester, Gloucestershire, United Kingdom Thistle Insurance Services Full time

    Role: Schemes Transformation Business Analyst Reporting to: Head of Transformation Location: Gloucester/Hybrid – some travel possible A brilliant opportunity to add some real value to an already established and successful team, pivotal to the continued success of the company If you have a keen eye for detail, are methodical, ambitious and a good team...


  • Gloucestershire, United Kingdom ID Medical Group Services Full time

    Are you a Consultant Histopathology looking for a new locum opportunity? We have an opening at Gloucestershire Royal Hospital. Role Requirements Contract date: ASAP – 4th October 2024 Shift: Full-Time Pay rate: £100 – £110 per hour Duties: Ward cover, Clinics, MDT, Admin & Potential on calls As the UK’s largest medical recruitment agency, we...


  • South Gloucestershire, United Kingdom Developing Health and Independence Full time

    **Salary**: £25,119 - £29,777 per annum depending on experience Hours: Full time 37.5 Location: South Gloucestershire Contract Type: Fixed Term Contract - 6 months Additional information: You will have the opportunity to work flexibly between home and DHI offices and as an employee of DHI, you will have access to our Employee Assistance Programme,...

  • Consultant Stroke

    2 months ago


    Gloucestershire, United Kingdom ID Medical Group Services Full time

    ID Medical is the UK’s leading Healthcare Recruitment agency, regularly working with 95% of NHS trusts. Our dedicated Recruitment Consultants are always here to help you 1-2-1 to find your suitable role. And with 100,000+ shifts available every month and positions in various grades and specialties across the UK, we’re best placed to help you find your...

  • Sr Project Assistant

    3 months ago


    Gloucestershire, United Kingdom GIOS Tech Full time

    We are hiring for **Project Assistant** **Location: Remote & 2 days per week in Tewkesbury Office after the training (5 days in Office for Training)** - Previous experience in an administrative role, formatting and presenting new documentations as required - Follow up with customer enquiries or tracking planning consultations with local authorities -...


  • Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are seeking 2 x Full Time Medical Secretaries to join our busy Haematology team in Gloucestershire Hospitals Trust. If you are interested in working in a busy, hardworking but friendly team, then this role might be the one for you! Ideally you will be familiar with secretarial and/or admin processes within the NHS, however full training will be given to...


  • Gloucestershire, United Kingdom Healthcare 21 Full time

    Who we are? Emmat is the exclusive UK distributor for two brands of leading edge, German-manufactured, reusable surgical instruments - Tekno and Geister - together with a range of fully certified, single use laparoscopic and other instruments. Emmat we aim to provide solutions to our customer everyday surgical instruments needs and challenges. We aim to...

  • Pensions Office Admin

    3 weeks ago


    Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    As we move into a rapid period of growth within the Ecotricity B2B arena, we are looking for a Quality Administrator to join our B2B Teams. As the Quality Administrator, you will be responsible for assessing the accuracy and performance of both customer lead interaction and industry core tasks across the B2B and Microtricity department, to ensure a positive...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Our Energy Experts are a one stop shop for any customer query; We don’t give our people scripts we want you to be yourself while helping our customers at the same time. Energy companies expect customers to wait a lifetime to be answered…. Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time

    Our Energy Experts are a one stop shop for any customer query; We don’t give our people scripts we want you to be yourself while helping our customers at the same time. Energy companies expect customers to wait a lifetime to be answered…. Our team get to our customers much sooner, we have a person on the end of the phone, it doesn’t matter what the...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time €23,000 - €26,935

    As a skilled Customer Service Agent, your mission is to provide exceptional service to every one of our customers, via our omni channel including telephony, email, admin tasks and webchat. You will be taking ownership of customer queries to offer first contact resolution where possible, for customer queries regarding a variety of areas, but including, in...


  • Stroud, Gloucestershire, United Kingdom Ecotricity Full time €23,000 - €26,935

    As a skilled Customer Service Agent, your mission is to provide exceptional service to every one of our customers, via our omni channel including telephony, email, admin tasks and webchat. You will be taking ownership of customer queries to offer first contact resolution where possible, for customer queries regarding a variety of areas, but including, in...


  • Gloucestershire, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    We are looking for an enthusiastic and personable Co-ordinator to join our friendly and supportive administrative team in Stroke / Care of the Elderly. This is an interesting and varied role, which involves regular interaction with doctors, patients and other care professionals. The role will largely be supporting the TIA Consultants and Doctors with...


  • Gloucestershire, United Kingdom Maximus UK Full time

    Be part of something great! Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and...


  • Gloucestershire, United Kingdom Maximus UK Full time

    Be part of something great! Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and...


  • Cheltenham, Gloucestershire, United Kingdom Randstad Full time €32,500

    Job Title: Service Desk Analyst (Perm position) Location: Bishops Cleeve Salary: £32,500 plus car allowance and benefits In a Nutshell… My Client has a fantastic opportunity at their Cheltenham office. As a Service Desk Analyst, you will provide outstanding customer service by resolving incidents on the first call utilising 1st and 2nd line support...


  • Cheltenham, Gloucestershire, United Kingdom Randstad Full time €32,500

    Job Title: Service Desk Analyst (Perm position) Location: Bishops Cleeve Salary: £32,500 plus car allowance and benefits In a Nutshell… My Client has a fantastic opportunity at their Cheltenham office. As a Service Desk Analyst, you will provide outstanding customer service by resolving incidents on the first call utilising 1st and 2nd line support...


  • Gloucestershire, United Kingdom South West Apprenticeship Company Full time

    We are looking for a Business Administration Apprentice to support with handling day to day tasks to ensure the EHS (Environmental, Health and Safety) department runs smoothly. **Key responsibilities**: - Scheduling appointments and meetings for team members - Scheduling H&S training for other departments - Providing office support so that staff can work...