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Health Service Manager

2 months ago

Gloucestershire, United Kingdom Maximus UK Full time

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.


About the role:

We have an exciting opportunity for you to become our Service Manager across Bristol and Gloucestershire. We are looking for someone who is dynamic, adaptable and wanting to make a difference to people’s lives.


You need to be able to commute between Bristol and Gloucestershire to ensure delivery across both areas.


As the Service Manager you will lead, motivate and support the day-to-day operations of the contracts across both areas, ensuring the team are appropriately trained/competent to provide lifestyle and screening, person-centred behaviour change services to the highest possible standards of care.


Key Responsibilities:

  • Achievement of Key Performance Indicators (KPIs), quality and compliance targets
  • Adherence to quality standards, policies, and procedures
  • Deliver strategy to market and promote the service to ensure referrals to the service are appropriate, in line with targets and match inclusion criteria requirements
  • Ensure service risks, barriers and issues are identified and contingency plans are agreed with Senior Management Team
  • Create and establish strong working relationships with internal and external stakeholders and partners
  • Create links and pathways with local services, community organisations and agencies that complement the aims of the service
  • Ensure effective working relationships with locally based health improvement programme leads and managers
  • Promote the service and provide advice and support for referring agencies on the strengths and skills of the service to meet their customers' needs
  • Be a strong conduit between the service and the Commissioners, together with any national and regional networks supporting the development of national and local health aims
  • Facilitate communication and development of relationships between delivery team and wider primary and community care services / groups
  • Overarching management of performance and financial data assigned to partner Service Level Agreements and sub-contractor contracts, including the provision of reports to commissioners and Senior Leadership
  • Deliver monitoring meetings with external providers, referral partners and other key stakeholders
  • Develop the thresholds, referral criteria, pathway policies, procedures and associated administration and forms, ensuring that these are thoroughly tested, user friendly and widely known
  • Ensure the service meets all quality assurance standards
  • Ensure systems are in place for ongoing review and assessment of service and staff performance
  • Be responsible for the deployment of measures that confirm delivery standards are being met and staff are demonstrating the required competencies in line with their specialist work area
  • Facilitate and/or provide formal and informal training to ensure teams meet the required competencies and skills required
  • Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
  • Ensure the whole team are appraised annually, celebrating success and individual growth, whilst creating space and opportunity for any areas of development to be addressed
  • Ensure the teams wellbeing is closely monitored and adopt proactive approaches to drive a compassionate, collaborative and respectful value-led culture
  • Participate in the induction of all new staff, keep accurate and up to date personnel files and ensure mandatory training carried out in a timely manner
  • Ensure the services comply with auditable standards and evaluation relating to use and effectiveness of the service, including comparison with other services provided in other areas
  • Ensure clinical policies and processes are adhered to by the team across the service
  • Support with research (as required) to proactively build our portfolio of evidence and innovation


What we are looking for:

  • Degree or equivalent professional qualification in a relevant field of Health Promotion, Public Health, Health & Social Policy, Social Sciences, or Community Development
  • Experience in a health or social care related post
  • Demonstrable management, leadership and mentoring within a similar role/environment
  • Experience of working effectively with a range of stakeholders, with a confident ability to build successful relationships
  • Evidence of effective delivery of programmes in line with contractual requirements and service level agreements
  • Experienced and confident in financial management, able to scrutinise budgets and support / inform P&L reports
  • Familiar with business and service risk analysis, experienced in mitigating challenges faced
  • Recruiting and developing multi-disciplinary teams
  • Practised in writing reports, procedures, policies, and popular communications for wider circulation
  • Devising, implementing, and analysing performance measures for services
  • Experience of delivering service improvements
  • A strong understanding/knowledge of relevant health and social policy, legislation, and performance frameworks
  • A good knowledge of all aspects of health promotion
  • A good understanding of the NHS / local government
  • A strong understanding of behaviour change principles and methodology.
  • Excellent internal and external stakeholder engagement and management
  • Expertise in communicating effectively with excellent oral and written communication skills


EEO Statement

MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

Where reasonable, MAXIMUS will review and consider adjustments for those applicants