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IT Service Delivery Manager
2 months ago
Henderson Scott is seeking an experienced IT Service Manager to join our client in the National Security & Defence sector based in Cheltenham. This role requires up to 10% travel.
Key Responsibilities:
- Manage all incidents and requests to ensure minimal disruption to services.
- Maximise the number of successful IT changes by assessing risks, authorising changes, and managing the change schedule.
- Maintain accurate and reliable information about service configurations and ensure a single source of consistent information.
- Design products and services to ensure they are fit for purpose and can be delivered.
- Identify opportunities for continual service improvements.
Requirements:
- Demonstrable track record of Incident, Change and Release management.
- Experience across the service delivery life-cycle, including Service Transition.
- ITIL v3 and v4 Qualifications.
- Extensive experience of IT Service Management Tools.
- Experience of supporting IT projects in complex and challenging environments.
About the Role:
This is a vital position within our client's Defence & Intelligence division, supporting the delivery of critical services to end customers. The successful candidate will be responsible for managing all aspects of IT service delivery, ensuring minimal disruption and maximising the number of successful IT changes.
What We're Looking For:
We're seeking an experienced IT Service Manager with a strong track record of delivering high-quality services in complex and challenging environments. The ideal candidate will have ITIL v3 and v4 qualifications, extensive experience of IT Service Management Tools, and a demonstrable track record of Incident, Change and Release management.
