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Practice Support Team Member

4 months ago

Scarborough, United Kingdom Brook Square Surgery Full time

We are looking for an enthusiastic and friendly person to join our Practice Support Team with an eye for detail and a passion for helping others to join our Practice.

You will also provides assistance to both clinical and non-clinical teams in the Practice. Undertake all clerical, reception and administration duties applicable to the medical Practice.

**Working for Brook Square Surgery is an exciting opportunity to begin your career in the NHS where there is always potential for career progression.**

**Duties and Responsibilities**

**Clinical Practice**

To ensure that all statutory requirements outlined in the IntraHealth personnel procedures and policies are personally adhered to.

To be familiar with and conform to responsibilities under the Data Protection Act as identified by IntraHealth.

To undertake duties as necessary, in line with the changing needs of the company. To participate in the annual appraisal and knowledge and skills framework profiling process. Any necessary training will be provided.

Acts in a way that acknowledge individuals rights to make their own decision and recognise their responsibilities.

Facilitates others to identify their current level of knowledge and skills, their learning needs and best practice.

Identify resource issues which affect learning, development and performance and alerts the appropriate managers.

**Communication**

**Delivering a quality service**

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patient’s needs.
- Effectively manage own time, workload, and resources

**Overview**
- Opening/closing premises.
- Preparing /organising rooms i.e. stock replenishment and ensuring an adequate supply of stationery is at hand for clinicians.
- Ensuring the reception area is tidy, safe and welcoming.
- Making appointments for health care professionals using the surgery premises.
- Dealing with External agencies - e.g. District Nurses, Health Visitors, secondary care, 3rd sector organisation and Primary Care Bodies.
- Greeting and directing patients on arrival and checking patients them into their appointments.
- Dealing with patient’s general/routine enquiries and requests.
- Answering telephones - receiving and forwarding messages.
- Making patient appointments and giving appointment cards and sending confirmation texts.
- Arranging appointments for medicals and other non-routine appointments.
- Ordering emergency ambulances and distribution of correct telephone number for routine ambulance bookings.
- Dealing with requests for home visits, taking accurate information and entering the information onto the medical system.
- Making and dealing telephone calls as required.
- Dealing with requests and taking medication prescription requests.
- Open and distribute internal & external Mail.
- Posting of letters and parcels.
- Taking specimen samples to collection point
- Receive and action messages for internal and external members of staff
- Ensure information regarding any urgent or unresolved matters are passed to the appropriate person/line manager at the end of your working hours.
- Keeping all data on the medical system up-to-date.
- Entering patient information onto the computer in a timely and accurate manner.
- Accepting requests for the completion of forms, e.g. hospital pre-admission drug check lists, private health insurance claim forms, passports, etc. (checking if there is a fee payable, informing the patient of the charge).
- Taking and receiving payments for services, e.g., insurance claims.
- Ensuring petty cash items are recorded on patient notes and entered correctly in the income or expenditure columns.
- Summarization of patient’s medical records on the medical system.
- Utilising Choose and Book (if required/applicable).
- To assist with target led areas: QOF, KPI’s, DES, LES and NES etc
- The handling of complaints in line with company procedure.

**No Smoking**

IntraHealth has a No Smoking policy. All Health Service premises are considered as non-smoking zones, other than designated smoking areas. There will be a strict no-smoking policy within the company premises.

Core Competencies

**Technical Competencies**
- Competent at word, excel etc.
- Attention to accuracy.

**Management Competencies**

1. Teamwork

2. Flexibility

3. Achievement Motivation

4. Risk Awareness

5. Health & Safety Awareness

**Personal/professional Development**
- Participate in training programmes as part of your personal and professional development.
- Take responsibility for own development, learning and performance, demonstrating skills and