Post Surgical Patient Coordinator
1 month ago
At Signature Clinic we provide an exemplary standard of Patient care throughout our 7 sites in Glasgow, Manchester, Birmingham, London, Edinburgh, Liverpool and Cardiff. The key to our success is putting our Patient's needs at the forefront of everything we do, keeping them relaxed and well informed through the process of their elected surgery or treatment. Working with Signature Clinic is more than a 9-5, our team are more than employees, we have created an enjoyable atmosphere where work doesn't have to be mundane.
We are seeking a dynamic and patient-oriented Cosmetic Surgery After Sales Agent to join our team. The After Sales Agent will be responsible for ensuring the satisfaction and well-being of our patients following their cosmetic surgery procedures. This role requires exceptional interpersonal skills, attention to detail, and a passion for delivering outstanding customer service.
**Key Responsibilities**:
- Conduct post-operative follow-up calls to patients to assess experience and address any concerns or questions they may have.
- Liaise with surgeons and medical staff to coordinate patient care and address any issues that arise during the recovery process.
- Collaborate with other members of the patient care team to ensure a seamless and positive experience for our patients from consultation to recovery.
- Maintain accurate and detailed records of patient interactions and outcomes in accordance with company policies and regulatory requirements.
**Qualifications**:
- Previous experience in a customer service or patient care role.
- Excellent communication skills, both verbal and written, with the ability to empathise and provide reassurance to patients.
- Strong organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously in a fast-paced environment.
- Knowledge of cosmetic surgery procedures and post-operative care protocols is preferred but not required.
- Ability to maintain confidentiality and handle sensitive information with professionalism and discretion.
**Benefits**:
- Competitive salary.
- Generous bonus.
- Opportunities for professional development and advancement within the company.
- A supportive and collaborative work environment dedicated to the well-being of our patients and employees.
48 hours per week over 5 days
**Job Types**: Full-time, Permanent
Pay: £28,704.00-£70,000.00 per year
Supplemental pay types:
- Bonus scheme
Work Location: In person
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