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Head of Operations

2 months ago

Fulham, United Kingdom Lipton Media Full time

**Head of Operations (Confex Operations)**

**£55,000 - £65,000 +Bonus**

Global media events business seeks a Head of Operations for their Confex business.

This role is a 9 month maternity contract.

Hybrid Working

The Head of Operations will lead, manage and develop the Confex operations team members, ensuring operational excellence for all events (approx. 35 per year), working across a number of portfolios in Energy, Oil & Gas, Life Science, Insurance, Internet Retailand Payments.

**Key Responsibilities:Head of Operations (Confex Operations)**
- Manage the operational delivery of a couple of complex events, both UK and Worldwide from conception to completion.
- Build strong relationships with MD/Portfolio/Event Directors and team members to understand their objectives and resource requirements in order to deliver their events to the highest standard.
- Accountable for day to day decisions and for setting clear objectives for the confex operations team.
- Manage staffing levels by finely balancing workload, team structure and appropriate resources to efficiently organise events whilst keeping budgets tight. Manage staff allocation on events including managing the fluctuations during busier periods.
- Work with the portfolios to set and manage the operations budgets, future planning, forecasting and maintaining event financial margin on all events.
- Design event floorplans for exhibitions in time for rebook for multi destination events.
- Supplier sourcing, contract negotiation and management of relationships with core venues and suppliers.
- Identify and implement areas of improvement for best practice throughout the department.
- Accurate and timely communication of cash flow for all operations costs, ensuring internal payment processes are followed and payments are made on time.
- Manage the Confex Operations team Design schedule, working closely with the designer to schedule and ensure resourcing needs.
- Post show evaluation and development.
- Provide leadership and direction to the Confex Operations team (10 people plus 2-3 freelancers), including on-going performance management ensuring staff are motivated, supported and challenged.

**Experience and Knowledge**:

- Proven experience of management and delivery of large scale/complex international confexes from conception to completion.
- Proven ability to understand an event brief, criteria and brand value, unpick the detail and go above and beyond when delivering the event.
- Experienced line manager, including training of inexperienced team members and coaching of more experienced team members.
- Proven experience in dealing with difficult situations calmly and with diplomacy and tact.
- Proven experience of creating and managing event operations budget, future planning, forecasting and delivering on target.
- Thorough health & safety experience and knowledge within the UK and international events industry including sound technical knowledge of complex stand build, venue, H&S / CDM regulations, safety file preparation, incident management and general H&S bestpractices and procedures.

**Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence.**

**Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for theirnext challenge.

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