Head of Service ASC Operations

1 week ago

Fulham, Greater London, United Kingdom Hammersmith & Fulham Council Full time

Head of Service ASC Operations (Front Door Access and Safeguarding) LBHF616766

Job Details:

About the Role

Hammersmith & Fulham, rated nationally by Ofsted as one of the top Local Authorities, never stops moving forward. Our focus is to act with love and compassion so the most vulnerable among us are looked after. Our ambition is to increase the quality of our practice and the work with vulnerable adults to sustain positive change. To do this we need the best people to help build our vision.

We are looking for an experienced and enthusiastic Head of Service to join our collegiate Senior Leadership Team to lead the transformation of our Front Door Service in Adult Social Care in collaboration with other lead colleagues. This role will be responsible for the leadership and delivery of Safeguarding duties and Access to Adult Social Care services, with a strong emphasis on prevention and compliance to the Care Act, and a commitment to doing things with residents and not to them.

This team receives all new enquiries into the service, and is at the very front-line responding directly to our resident's needs, completing prompt proportionate Care Act Assessments, Safeguarding and DOLS. The Team is currently trialling new ways of working and you will provide the necessary leadership and management to support this transformation.

You will be an experienced manager with comprehensive experience of supporting and communicating with residents, knowledge and experience of implementing the Care Act, including Safeguarding, Mental Health Act and Mental Capacity Act and be prepared to work in a fast-paced environment that is undergoing service changes. You will have experience of leading and managing teams through service redesigns, experience of managing comprehensive recruitment campaigns and budgets. You will be able to prioritize under pressure and work within time scales and deliver against statutory duties as well as responding in tight times frames to risks and Complaints.

You will have extensive experience of working collaboratively with partners across Adult Social care and health. You will be either social work qualified or Allied Health professionally qualified and have excellent communication skills and an ability to motivate and support teams through change and develop their practice to deliver the very best service to our residents. You will be provided with excellent support guidance and training in the role.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the for more information.

Role Specific Qualifications:

Hold a recognised social work, Nursing or Occupational Therapy Qualification. Registered with the Social Work England or HCPC.

Our People Values:

We are caring
We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

We are collaborators
We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

We are driven
We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Our commitment to you:

At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working Click to find out more.

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.

It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click .

Asking for Adjustments

We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.

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