Customer Ambassador

5 months ago


Caerphilly, United Kingdom Nextbase Full time

We are looking for an organised, detail-oriented individual to join our team as a Customer Ambassador. You'll be the first point of contact for our customers, delivering exceptional service by answering inquiries, solving problems, and providing product information to customers. Your mission is to treat each contact as an opportunity to brighten someone’s day whilst leaving them with a feeling that their Nextbase product is an essential part of their life.

Customer Ambassador Role in the Adventure?
- Solve the Puzzle: Deliver clear, straightforward solutions, guiding our customers with ease and confidence.
- Be a Record Keeper: Keep track of the stories and solutions by maintaining accurate records in our CRM tools.
- Collaborate and Conquer: Work hand-in-hand with your team to smash targets and elevate customer happiness to new heights.

Are You Our Next Ambassador?
- Communicator Extraordinaire: You have the superpower of clear, compassionate communication.
- Cool Under Pressure: You keep your cool and stay focused, even when busy
- Tech-Savvy Sidekick: Whether it's CRM software or MS Office, you navigate with ease.
- Problem-Solver: You love a good challenge and approach problems with a can-do attitude.
- On the Tools: Using multiple different tools to delight our customers comes as second nature
- Eager Learner: You're not just looking for a job; you're on a quest for knowledge and growth.

Professional Skills Required
- A degree or certificate in management or technology, or a related field preferred.
- 1 year of experience of working in a customer focused environment preferred.
- Your relationship-building prowess and interpersonal skills are brilliant.
- Your communication is powerful and persuasive, capable of influencing customers and your colleagues
- Able to demonstrate a capability in problem solving, decision making in time sensitive situations.
- With a professional, positive approach, your “can-do” attitude, self motivation, and readiness to go beyond are what make you stand out.
- You are firm in the face of pressure, adapting your methods with grace and wisdom.
- Strong organizational skills and ability to prioritize/multi-task easily with limited supervision.

**Logistics**

We work to support our customers on a rota of: Monday - Friday 9am-7pm and Saturday: 10am to 6pm

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Flexitime
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Transport links

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Caerphilly, CF83 3GG



  • Caerphilly, United Kingdom Iceland Full time

    About the RoleWe're looking for a skilled Home Delivery Driver to join our team at Iceland. As a key ambassador for our business, you'll be responsible for delivering exceptional customer service and connecting with our customers as the face of our brand.As a Home Delivery Driver, you'll be on the road, delivering shopping to customers' doors and providing a...


  • Caerphilly, United Kingdom Iceland Full time

    Job SummaryAs a Home Delivery Driver at Iceland, you will be the face of our business, delivering shopping to customers' doors and providing exceptional levels of customer service. You will be working as part of a supportive team, enjoying the open road, and juggling a hectic workload.Key ResponsibilitiesDeliver shopping to customers' doors, providing a high...


  • Caerphilly, United Kingdom Iceland Full time

    Role OverviewAs a Home Delivery Driver at Iceland, you will be the face of our business, delivering shopping to customers' doors and providing exceptional levels of customer service. This role requires strong interpersonal skills, a love for the open road, and the ability to work as part of a supportive team.Key ResponsibilitiesDeliver shopping to customers'...


  • Caerphilly, United Kingdom Iceland Full time

    Job SummaryAs a Home Delivery Driver at Iceland, you will be the face of our business, delivering shopping to customers' doors and providing exceptional levels of customer service. You will be working as part of a supportive team, enjoying the open road, and juggling a hectic workload.Key ResponsibilitiesDeliver shopping to customers' doors, providing...


  • Caerphilly, United Kingdom Iceland Full time

    Job SummaryAs a Home Delivery Driver at Iceland, you will be the face of our business, delivering shopping to customers' doors and providing exceptional levels of customer service. This role requires strong interpersonal skills, a love for the open road, and the ability to work as part of a supportive team.Key ResponsibilitiesDeliver shopping to customers'...


  • Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 220264BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Cwrt-Y-Castell Caerphilly Mid Glamorgan CF83 1NU store. The exact shift patterns will be discussed at interview Available shift patterns: flexible through the week. **Christmas Customer Advisor** Joining us as a Christmas...


  • Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 218318BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Caerphilly, Castle Court store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...


  • Caerphilly, United Kingdom Boots Full time

    Summary Job Reference: - 218658BR Caerphilly, Castle Court Fixed Term We are now recruiting Christmas Customer Advisors for our Cwrt-Y-Castell Caerphilly Mid Glamorgan store. Available shift patterns: must be availble weekdays and weekends 8am-6pm sunday 9.30-4 **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great...

  • Technical Support

    5 months ago


    Caerphilly, United Kingdom Nextbase Full time

    We are looking for an organised, detail-oriented individual to join our team as a Technical Support Ambassador. You'll be the first point of contact for our customers, delivering exceptional service by answering inquiries, solving problems, and providing product information to customers. Your mission is to treat each contact as an opportunity to brighten...

  • Home Delivery Driver

    4 months ago


    Caerphilly, United Kingdom Iceland Full time

    Our Home Delivery Drivers are ambassadors for our business. In this role you’ll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland. If you love the open road, have strong interpersonal skills and enjoy working as part of a supportive team, you could...

  • Retail Store Manager

    3 weeks ago


    Caerphilly, United Kingdom Sue Ryder Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Sue Ryder. As a key member of our retail operations, you will be responsible for driving business growth, pushing sales, and achieving targets.You will lead a team of sales professionals to deliver exceptional customer service, work closely with the local...

  • Retail Store Manager

    3 weeks ago


    Caerphilly, United Kingdom Sue Ryder Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Store Manager to join our team at Sue Ryder. As a key member of our retail operations, you will be responsible for driving business growth, pushing sales, and achieving targets.You will lead a team of sales professionals to deliver exceptional customer service, work closely with the local...

  • Class 2 HGV Driver

    5 days ago


    Caerphilly, United Kingdom Path Recruitment Full time

    About the Role:A successful Class 2 Driver will operate and drive Class 2 tankers to provide professional emptying and cleaning services for septic tanks, wastewater tanks, and cesspits across Wales and Gloucestershire. The ideal candidate will maintain high safety standards, ensuring each site is serviced effectively and customer requirements are met...

  • Tesco Colleague

    2 weeks ago


    Caerphilly, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Tesco Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide outstanding customer service, greeting customers with a...


  • Caerphilly, United Kingdom Iceland Foods Full time

    Home Delivery Driver - CaerphillyOur Home Delivery Drivers are ambassadors for our business. In this role you'll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland.   If you love the open road, have strong interpersonal skills and enjoy working as...


  • Caerphilly, United Kingdom Iceland Foods Full time

    Home Delivery Driver - CaerphillyOur Home Delivery Drivers are ambassadors for our business. In this role you'll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland.   If you love the open road, have strong interpersonal skills and enjoy working as...

  • Home Delivery Driver

    2 weeks ago


    Caerphilly, United Kingdom Iceland Full time

    Description Our Home Delivery Drivers are ambassadors for our business. In this role you’ll be delivering shopping to customers doors, providing exceptional levels of customer service and connecting directly with our customers as the face of Iceland. If you love the open road, have strong interpersonal skills and enjoy working as part of a supportive...


  • Caerphilly, United Kingdom PHS Group Full time

    **About The Role**: *** **Inbound Telesales Advisor** **Caerphilly** **£21,602 with realistic and achievable OTE £26,267** **Great Hours Monday - Friday (no evenings / no weekends)** **Full time, permanent position** **Looking for a career with a market leading company? Local to the Caerphilly area? We can’t wait to meet you** Exceptional Customer...


  • Caerphilly, United Kingdom PHS Group Full time

    **Inbound Telesales Advisor** **Caerphilly** **£21,602 with realistic and achievable OTE £26,267** **Great Hours Monday - Friday (no evenings / no weekends)** **Full time, permanent position** **Looking for a career with a market leading company? Local to the Caerphilly area? We can’t wait to meet you** Exceptional Customer Service skills? Great at...

  • Retail Store Manager

    1 month ago


    Caerphilly, United Kingdom Sue Ryder Full time

    About the RoleWe are seeking an experienced and proactive Shop Manager to join our team at Sue Ryder's Caerphilly shop. As a key member of our retail team, you will be responsible for driving business growth, delivering sales targets, and providing exceptional customer service to our donors and customers.Key ResponsibilitiesLead a large team of volunteers,...