Debt & Welfare Rights Caseworker

3 weeks ago


Cannock Chase, United Kingdom Citizens Advice Full time

**Position**: Debt & Welfare Rights Caseworker

**Location**: Cannock Chase District

**Closing date**: 24 May 2024

**Role details**:
Job title:
Debt & Welfare Rights Caseworker

**Location**:
Cannock Chase District

**Salary**:
upto £24,000 pro rata for part time

Salary pro rata:
Yes

Hours per week:
37

Type of contract:
Fixed term

End date of contract:
31/03/2025

24/05/2024

Closing time:
12:00

Interview date:
27/05/2024

Located within Cannock Chase District. A blend of office, home outreach and home visits the role assist clients with complex welfare rights & debt enquiries

You will:

- Be computer-literate, although training on our case recording systems will be given
- Commit to and work within the aims, principles and policies of the Citizens Advice service
- Be able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach
- Be an enthusiastic and dynamic team player and be able to work independently
- Have experience in debt and welfare rights advice work
- Be willing to work from a variety of settings including your own home as required
- Experience of working with clients in an advice setting would be preferable
- Having knowledge and experience of project working in a target led environment would be an advantage
- Have access to a vehicle and be willing to travel

What’s in it for you?: hybrid working arrangements generous leave entitlement including bank holidays enrol in a workplace pension scheme with NEST learning and development opportunities.

Closing date: 12 noon 24/5/24
Interviews will be by video link week commencing 27th May 2024

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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