Welfare Rights Caseworker

4 weeks ago


Cannock, Staffordshire, United Kingdom Citizens Advice Staffordshire South West Full time

Hours: 37 hours per week (part time\job share would be considered)

Contract: Fixed Term until March 2025 with possibility of an extension

Location:

Based in Staffordshire South West working across various locations as required located within Cannock Chase District. A blend of office, outreach and home visits.

The Role

We are looking for an enthusiastic, reliable and confident person to join our Casework Team as a Welfare rights caseworker. The successful candidate will assist in the provision of welfare rights including income maximisation.

If you have advice experience, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

Part time\job share would be considered Blend of office and home working

Applicants need to be:

  • Computer-literate, although training on our case recording systems will be given. Have the ability to commit to and work within the aims, principles and policies of the Citizens Advice service. Be an enthusiastic and dynamic team player with excellent communication and interpersonal skills and also be able to work independently. Have experience in welfare rights advice work. Be willing to work from a variety of settings including your own home as required. Experience of working with clients in an advice setting would be preferable. Having knowledge and experience of project working in a target led environment would be an advantage. Have access to a vehicle and be willing to travel.

    What's in it for you?

    Working for a well respected charity that makes a real difference to people's lives. The role provides a unique insight into the issues facing our local communities and being a part of improving local people's lives is very rewarding.

    We truly value our colleagues - and we show that in what we offer. These range from hybrid working arrangements upon successful completion of probation and generous leave entitlement including bank holidays, free parking and the opportunity to enrol in a workplace pension scheme with NEST. We also offer great learning and development opportunities.

    What are we looking for?

    We want to work with people who are passionate about giving an effective service to those most in need.

    You will be a highly motivated strong team player with excellent interpersonal skills. People are our biggest asset, so we build our jobs around you.

    How to apply

    For further details and to download a job pack, please see

    Send your CV to

    Closing date: 12 noon 24th May 2024

    Interviews will be held by video link : week commencing 27th May 2024

    If you like working in a dynamic, diverse and friendly environment to support the local community, we would love to hear from you.



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