Customer Team Engagement Executive

5 days ago


Durham, United Kingdom Zenith People Full time

Permanent- County Durham- Posted 2 hours agoThis is an excellent opportunity for an ambitious individual to join a growing Customer Engagement team within a forward thinking accountancy practice.

In this role, you will be part of a team that delivers an exceptional customer service to their clients. The Customer & Team Engagement Department will have a key role in helping us achieve our objectives and have a direct impact across the organization by supporting our departments.

**The role responsibilities**:

- Provide a warm, down to earth and personal service
- To carry out administration services for departments such as typing, standard letter production (e.g. standard audit correspondence, engagement letters)
- To provide ad hoc support to Managers or other Operational departments
- To actively resolve customer issues to conclusion and help the business learn from its mistakes
- To ensure engagement letters, assignments & workflows are kept up to date.
- To update Central information system database with customer information to be maintained to an excellent standard to facilitate effective team member communications with clients.
- To co-ordinate the onboarding and off boarding processes so that are as easy for our customers and stakeholders as possible.
- To support the financial controller and lead advisors in helping to deliver on our cash collection targets
- To ensure we comply with all ACCA and GDPR (and any other key accreditation) guidelines when dealing with our customers
- To create an inspirational environment and experience for our team so they have fun, learn to be the best and build our clients businesses every day

**The person we’re looking for**:

- Previous experience in general admin
- Excellent communication skills,
- Strong IT skills
- Ideally admin or studying towards qualification in accounting or desire too.

**Benefits**:

- An open culture in which you will always be heard, respected and your opinion valued.
- Autonomous work/life balance with flexi working hours
- Continuous training and development opportunities
- Diverse range of tailored career options to get you where you want to go
- Sliver Award for better health at work
- Pensions
- Social Events
- Reward Scheme

**Job Features**:

- Job Category- Commercial- Salary- £18,000 - £21,000



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