Resource Management

3 months ago

Brighton, United Kingdom Trident Full time

**Job Location**: Office based - Brighton (this is not a remote working role)

**Job Type**: Permanent

**Job Ref**: Resource Management

**Driving License**: A full UK driving license required.

**Reports To**: Resource Team Manager

Trident, a leading MSP (Managed Service Provider) based in the Southeast, seeks a driven and dynamic professional to join our team within **Resource Management**.

With over 30 years of experience, our team of business and technical consultants possess exceptional knowledge, drive, and passion. We pride ourselves on delivering exciting and impactful technology business-to-business and maintain high-level partner relations with top industry suppliers, including Microsoft, Dell, SonicWall and Cisco Meraki.

As our company experiences rapid growth and looks toward future expansion, this position will continue to fulfil current and ongoing exciting projects and give an excellent opportunity for the individual to explore new and emerging technologies.

The core responsibilities within the designated department of** Resource Management** are:

- Identify and organise all resources in the Technical team to ensure efficient, profitable and timely delivery of any scheduled work.
- Provide incident and outage response support, and immediately escalate any potential issues.
- Capture all operational adjustments, amendments, and absence/ holidays to ensure accurate real-time reporting.
- Assist with fleet management of all company vehicles.
- Review client budgets and escalate or query any inconsistencies.
- Regular communication with clients confirming appointments and general queries.
- Monitor process issues to ensure efficient feedback or rectifications that take place.
- Give visibility on service delivery risks by working closely with the Operations team and Business Managers.
- Continued assessment of security, Integrity, and availability.
- Continued assessment of regulatory and compliance requirements for both Trident and its clients.
- Working to ISO 27001, 14001 and 9001 requirements along with Trident's operating procedures.
- Excellent communication skills, both written and verbal with a collaborative work ethic that prioritises a human-centred approach.
- Demonstrate a proactive approach to problem-solving and consistently seeks effective solutions.
- Exhibit forward-thinking, considering the broader implications of tasks on the overall business objectives.
- Uphold a high standard of accuracy, quality, and attention to detail in all tasks undertaken.
- Extensive diary management.
- Possess prior experience in a fast-paced scale-up environment.

**Benefits**:

- Up to 32 days holiday per year plus bank holidays (25 days annual leave per annum - increased one day for every year of service up to 32 days + bank holidays).
- Access 7,000+ hours of on-demand IT courses, practice tests and virtual labs via ACI Learning (ITPro).
- Access to Bupa EAP (Employee Assistance Program) for you and your family.
- Access to vendor pricing for personal IT hardware and software purchases.
- Central office location - a 15-minute walk from Brighton train station, 10-minute local bus routes and short work from local shops, restaurants, and bars.
- “Smart casual” dress code with dress down Friday raising money for the Rockinghorse Children’s Charity.
- Regular social and team-building events.
- ‘Refer a friend’ recruitment bonus scheme.
- Social spaces in Trident’s office for staff to connect - Bar, pool tables, table tennis, arcade, etc.
- Daily supply of fruit, snack and drinks.

We are excited to have the right person join our dynamic team and to be part of our thriving MSP environment.

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