Customer Service Assistant
3 months ago
This is an exciting opportunity for a Customer Service Assistant to join this highly successful company in Ramsdell. Salary up to 24k, 25 days holiday and generous discount on staff purchases.
In this fast-paced business, you'll be at the heart of the action, playing a vital role that will keep you on your toes. From handling customer inquiries to processing returns and even jumping in to assist the warehouse department, you'll be an indispensable part of the team, making every day an exciting and fulfilling experience.
**As the Customer Service Assistant you will benefit from**:
- Salary of 22-24k depending on experience
- Monday to Friday - 8.00am to 4.30pm
- On-site parking
- Company Pension
- 25 Days Annual leave + bank holidays (3 to be kept for Christmas)
- Generous Discount on Staff Purchases
**As the Customer Service Assistant your day to day would include**:
- Becoming a master of communication, answering phone inquiries with enthusiasm and providing customers with updates on stock availability or any delays.
- Responding to inbound inquiries, offering accurate and detailed product information that will leave customers impressed and satisfied.
- Monitoring and promptly replying to customer queries in a professional manner, ensuring their needs are met with efficiency and care.
- Taking on the role of a liaison with courier services, adding an extra element of excitement to your responsibilities. Whether it's dealing with failed deliveries, tracking down missing items, or coordinating collections, you'll be the hero who ensures that customer satisfaction remains at its peak.
- And when it comes to claims, returns, refunds, and any other issues that may arise, you'll be there to tackle them head-on. Your exceptional organizational skills will shine as you diligently log and handle each case, leaving customers feeling supported and valued.
**To succeed as the Customer Service Assistant you will have**:
**Excellent verbal and written communication skills**
**Self-motivated to work quickly and efficiently**
**Happy to lift products in the warehouse**
**Great eye for detail and accuracy**
**Good organisational skills**
**Computer literate**
**Ability to adapt to a changing and high pressure environment**
**Ability to work independently and use own initiative**
**Salary**: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
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