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Hotel Receptionist

3 months ago

London, United Kingdom Queens Hotel Ltd Full time

Queens Hotel are currently looking for receptionists to join our friendly and welcoming team. The Queens hotel is a privately owned hotel which is situated minutes walk away from the Finsbury Park Station (Piccadilly Line).
You will be required to work in the Hotel's bright, clean and modern reception area where you have a well equipped desk with a switchboard.
The reception job requires you to work 3-5 shifts per week 26-30 hours depending what shifts are agreed.
However this may vary at time to time, there will also be extras hours required to be covered around the Christmas and New Year periods.

Your Main Duties:
Welcoming guest to the Queens Hotel with a friendly and helpful manner.
Taking card and cash payments including providing accurate quotations, documents and recording this within the system.
Using word, excel and outlook to communicate and record information.
Taking, extending and cancelling bookings using a electronic system.
Dealing with guest and suppliers queries.
Dealing and resolving complaints.
Filing and organising the reception area and ensuring that the reception and lobby area is presentable at all times.
General stock take.
Excellent communication skills.
experience within a customer facing and customer service position.
Able to work a minimum 26-30 hours per week including night shifts.
Excellent Microsoft Word, Excel and Outlook use.
Excellent team player.
Resilient and reliable.
Friendly and punctual.
Organised and well presented.

You will be required to provide the following documents:
Right to work documents - Visa, Passport and National Insurance Number

This position is to start asap and involves a telephone interview and face to face interview. You will be provided excellent training and will have a in depth induction.
Many of our staff have enjoyed working here and have been here for many years.

Please send us your CV and we will get in contact if you have been short-listed to Queens Hotel Ltd
Salary is negotiable and looked into depending on experience

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 26-30 per week

**Salary**: £11.00-£13.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Night shift

**Experience**:

- Hotel Reception: 1 year (required)

Work Location: In person