Customer Service Advisor

3 weeks ago

Grays, United Kingdom Jardine Motors Group Full time

Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at in our Mercedes Benz division.

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with a premium level of service, -as a Service Advisor this is where you will play a critical role. It all starts with fully understanding the needs and wants of our customers, and delivering a wow factor service for them.

Jardine Motors Group represents 13 of the world’s most well known car brands across more than 50 locations in the UK. Our culture has earned us a place in the Inclusive Top 50 UK Employers list, and we’re proud to prioritise outstanding customer experiences above all else.

**Please Note: Experience in an Automotive setting is desirable. However, if you have experience in a customer focused role for a premium Hospitality or Retail setting, we would love to hear from you**

**Why should you work for us?**
- We grow our own talent To help you unlock your full potential and progress your career, we provide you with constant training and development opportunities tailored to your goals and ambitions.
- We work with some of the most innovative, premium and luxury brands in the Automotive world, giving you the opportunity to work amongst iconic cars and highly skilled, passionate teams every day.
- Everyone is welcome We’re committed to building an inclusive culture and diverse workforce.. We’re proud of our culture where all colleagues can feel comfortable to bring their true selves to work, and thrive in an environment removed of stereotypes and bias.
- We have a generous benefits package including 33 days holiday (including bank holidays), plus you’ll never have to work on your birthday. You’ll also have access to a great pension, reward savings, and much more.
- When we say we care about your wellbeing, we mean it. You’ll have access to a fantastic employee assistance programme which includes mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting) across our business should you ever need to talk to someone confidentially.

**What you’ll bring to the role**
- Learn about your customers by building and nurturing relationships. It’s the small details that make the difference.
- Act as the vital link between customers and the workshop, collaborating with aftersales, parts, and sales teams.

**The legal part**:
We are regulated by the Financial Conduct Authority (FCA), as we advise on and sell finance and insurance products. As this role includes FCA regulated activities, we will ask you to complete an FCA questionnaire as part of our recruitment process. You will be asked to declare any unspent criminal convictions, CCJs or bankruptcy. We will look into all declarations made and seek a credit reference, but they may not serve as a bar to employment with us.
- ‘’Jardine Motors Group are an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other protected factor._
- Jardine Motors Group is recognised as a Disability Confident Committed employer, working with and providing reasonable accommodations to individuals with disabilities. Please let us know if you need an accommodation at any point during the recruitment process.”_
- INDMP_

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Referral programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- Do you have Customer Service experience working within a Premium/ Luxury brand?

Work Location: One location

  • Customer Service Advisor

    1 week ago

    Grays, Thurrock, United Kingdom Mears Group PLC Full time £25,370

    Annual salary: up to £25,369.92 Customer Service Advisor Thurrock Full Time Permanent Salary up to £25,369.92 per annum We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local...

  • Service Advisor

    3 weeks ago

    Grays, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £24,000 OTE - £35,000 Location - Grays Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop loading, whilst attending to...

  • Service Advisor

    3 weeks ago

    Grays, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary -£30,000 Working Hours - Monday to Friday 8 Till 6 Location - Grays Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service. Responsibilities of a Service Advisor - Take Service Department bookings. - Ensure efficient workshop...

  • Service Advisor

    3 weeks ago

    Grays, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 + Bonus Location - Grays   PROGRESSION   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...

  • Service Advisor

    2 weeks ago

    Grays, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 + Bonus Location - Grays   PROGRESSION   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop...

  • Service Advisor

    2 weeks ago

    Grays, United Kingdom Auto Skills UK Full time

    SERVICE ADVISOR Basic Salary - £26,000 + Bonus Location - Grays   PROGRESSION   Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.     Responsibilities of a Service Advisor ·Take Service Department bookings. ·Ensure efficient workshop loading, whilst...

  • Customer Service Advisor

    2 weeks ago

    Grays, United Kingdom Halo ARC Full time

    Job Advert **Customer Journey Specialist** **Salary**:£31,286** per annum **with an increase on completion of 6 month probation.** **Hours: 8am - 5pm Monday to Friday & 1 in 2 Saturdays depending on business needs.** **Halo ARC West Thurrock.** Halo is the industry leading UK-based accident repair group, with **31 established accident repair centres...

  • Service Advisor

    2 weeks ago

    Grays, United Kingdom MKL Motors Full time

    A fantastic opportunity has arisen to work at MKL Motors in Grays, Essex as a **Senior Service Advisor.** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer focused role which demands the highest levels of...

  • Service Advisor

    3 weeks ago

    Grays, United Kingdom MKL Motors Full time

    A fantastic opportunity has arisen to work at MKL Motors in Grays, Essex as a **Senior Service Advisor.** **Do you have what it takes to work in a highly demanding customer focused role? **Are you confident and motivated to provide a high level of customer satisfaction? This is a critical customer focused role which demands the highest levels of...

  • Hgv Service Advisor

    3 weeks ago

    Grays, United Kingdom Accord Resourcing Full time

    Our client is a well-known and reputable HGV dealership with several depots across Essex and East Anglia. Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor to join their dealership. Bonus and Overtime also available ** SHIFT AVAILABLE ** Monday to Friday / 8.00am - 5.00pm **Company...

  • Customer Advisor

    1 week ago

    Grays, Thurrock, United Kingdom B&Q Full time

    About the roleCustomer Advisor - CheckoutsPart time - 20 hours per week3 Month Fixed Term ContractShifts available Monday - Sunday, 7.00am pmUK Notional hourly rate £11.81 per hour (Inclusive of an £0.50 per hour, store specific location allowance)B&Q West ThurrockWe believe anyone can improve their home to make life better. Every day, we give our millions...

  • Service Advisor

    2 weeks ago

    Grays, United Kingdom Recruit Central Full time

    We are currently recruiting for an Experienced Service Advisor to join a Main Dealership in the Essex area. Job responsibilities: Welcoming customers and explaining the services that the car dealership offers them Listening and documenting customers' car problems and passing the information to the mechanics Consulting with mechanics about repairs and...

  • Service Advisor

    4 weeks ago

    Grays, United Kingdom Motus Truck & Van - Mercedes-Benz Full time

    **Job Title**: Service Advisor We have an exciting opportunity for a Truck Service Advisor to join our branch in West Thurrock. ** EXCELLENT SALARY PACKAGE ** Salary is £28,000 / OTE: up to £34,000 Bonus and Overtime also available ** SHIFTS AVAILABLE ** 6:30am - 3:30pm **Motus Truck & Van is one of the largest Mercedes-Benz commercial vehicle...

  • HR Advisor

    4 weeks ago

    Grays, United Kingdom Service Care Full time

    Hours - 37.5 Location - Thurock Rate - £15.15 - £21.86 Provide advice and support to managers on all aspects of employee relations and the implementation of policies and procedures. Provide advice and support to managers in the handling of disciplinary, grievances, performance/capability and sickness and assist managers in the preparation of...

  • HR Advisor

    1 week ago

    Grays, Thurrock, United Kingdom Service Care Full time

    Hours - 37.5Location - ThurockRate - £ £21.86Provide advice and support to managers on all aspects of employee relations and the implementation of policies and procedures.Provide advice and support to managers in the handling of disciplinary, grievances, performance/capability and sickness and assist managers in the preparation of cases/hearings and formal...

  • Customer Service

    2 weeks ago

    Grays, United Kingdom Chisholm Hunter Full time

    Starting Salary: £12.00 Location: Lakeside Shopping Centre Chisholm Hunter is one of the UK’s **multiple award-winning jewellers, **supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is...

  • Technical Support

    2 weeks ago

    Grays, United Kingdom Pure Energy Full time

    Pure Energy are a market leading renewable energy company based in Essex installing a wide range of award winning products. Due to ever increasing demand we’re looking for a technical support/ customer service advisor. As a **Technical Support advisor,** you will be responsible for providing telephone support to our customers in order to maintain their...

  • Service Advisor

    4 weeks ago

    Grays, United Kingdom Jardine Motors Group Full time

    Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at in our Mercedes Benz division. We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers...

  • Service Advisor

    3 weeks ago

    Grays, United Kingdom Jardine Motors Group Full time

    Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at in our Mercedes Benz division. We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers...

  • Service Advisor

    2 days ago

    Grays, United Kingdom Jardine Motors Group Full time

    Are you passionate about creating great experiences for customers? Are you a resilient person who enjoys working as part of a team in a fast-paced environment? If so, you’ll be a perfect fit at in our Mercedes Benz division. We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers...