Client Advisor

4 months ago

Norwich, United Kingdom Mercer Full time

**Client Advisor - Risk Management**

We currently have a fantastic opportunity for a Client Advisor to join our Risk Management team based in Norwich. This is the perfect role for someone with a background in corporate or commercial insurance having worked in a Handler/Broker type role previously looking to join an established, market leading insurance broker. Other corporate/commercial based experience such as Underwriting may be considered.

**What can you expect?**
- An opportunity to join an established and client focused broking team and to work on a variety of niche insurance policies
- Full on the job training
- A platform to build on existing knowledge and an opportunity to learn new skills in a continuous improvement environment
- To build and maintain an excellent rapport with our clients, providers and colleagues across the Group

**What you will be rewarded with?**
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

**We will rely on you to**:

- Work with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes
- Partner with Account Executives to help them achieve sales goals
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day to day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients

**What you need to have**:

- Previous experience within a similar role within commercial or corporate insurance
- Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Applications.
- Strong written and verbal communication skills.
- Confidence to advise and negotiate.
- The ability to build, manage and develop relationships.

**What makes you stand out?**
- Corporate Account Handling experience with larger clients.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

Hybrid

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