Inbound Call Centre

2 weeks ago


Newcastle Upon Tyne, United Kingdom Red Dot Recruitment Full time

Inbound Call Centre

Be responsible for handling inbound calls from existing customers on behalf of a leading energy company. Answer questions from customers regarding their service or account. Provide support to customers who are looking to change their tenancy. Communicate withcustomers effectively and problem solves in a timely manner.
Based at our client's office in Stephenson Quarter, Newcastle upon Tyne, the Call Centre Advisor will ensure all customer queries are resolved in a timely and professional manner.

Main Tasks and Responsibilities:

- Manage all incoming service and invoice queries from Customer Service assigned accounts
- Set up new packages for customers if they are calling to sign a new term
- Manage the database, ensuring all customer information is kept up to date
- Ensure all calls are GDPR compliant

To be successful in this role you will have the following Personal Competencies:

- **Essential**: Experience within a call centre or customer service environment
- **Essential**: Excellent customer service and communication skills
- Confident in using computers and systems such as Microsoft
- Ability to plan and prioritise workloads to meet deadlines and performance targets
- High level of accuracy and attention to detail
- A proactive approach to working

**Job Types**: Full-time, Permanent, 40 hours

**Salary**: £19,094 - £19,760 Plus Bonus

**Benefits**:

- **28 days'** holiday allowance
- Company discount.
- A starting salary of between £19,094 - £19,760 plus a bonus
- Pension scheme and other great benefits such as our share scheme
- Two weeks of fully paid training

We are holding interviews for this role **NOW** with start dates as soon as Monday

Red Dot specialises in Sales Advisor and Inbound Call Centre Advisor roles

Key Words: Call Centre Advisor, Customer Service Advisor, Sales Advisor, Outbound Advisor, Retail, Hospitality, Retail Sales Assistant, Call Centre Agent



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