Administrator Team Lead

7 months ago

London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

This is an exciting and challenging role within the Pre-Assessment department in Theatres, Anaesthetics and Perioperative directorate in which the post holder would have an opportunity to make a direct positive impact on patient experience within the Trust.

We are looking for enthusiastic, dedicated and adaptable individuals who have good attention to detail to fill up 2 permanent and 1 fixed term(6 month) positions.

Also the role demands excellent prioritisation skills, problem-solving abilities and a collaborative approach to ensure the smooth and efficient running of the service. The post holder will have a focus on teamwork and reliability, whilst having a positive influence on those around them. They will be a clear and tactful communicator with the ability to develop strong working relationships and must be able to multi-task as well as being able to work under pressure. The post holder will work closely with the Service Manager, Assistant Service Manager, admin team and clinical teams.

In this post, the leader will lead a team of administrators to provide a high quality administrative support service to the department. The post holder will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole.

The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under mínimal supervision.

Nonetheless, as a team leader, you will be responsible for providing direction, guidance, and support to your team members. This involves setting clear expectations, delegating tasks, and ensuring that everyone understands their roles and responsibilities.

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best-known hospitals - Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark all with a long history of high-quality care, clinical excellence, research and innovation.

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King’s Health Partners - we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, and NHS organisations, local authorities and charitable bodies and GPs

The duties and responsibilities listed below are representative of the Admin Team Lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative or managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

Support the Assistant Service Manager in managing various areas of service. This will require working autonomously to understand and drive operating targets, budget controls, and relevant HR management.

Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.

Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the work load and/or staffing availability, and arrange cover as necessary.

Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.

Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.

Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.

Support in the implementation of projects, with mínimal supervision to agreed goals and agreed timescales.

Deal with telephone calls related to the service, ensuring that patients are communicated with in a sensitive and effective manner and problems are dealt with promptly and

Management and Leadership

Responsible for the day-t

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