Customer Service Advisor

2 weeks ago


Leeds, United Kingdom Brook Street Full time

Have you ever wanted to work within the civil service? Are you confident in your customer service skills and administration skills? We are looking for a skilled Customer Service Advisor to join the Collection and Enforcement team with our client, the Ministryof Justice.

This is a fantastic opportunity to join an organisation that offers training and a great working environment.

**Location: Regional Payment Centre, Ailsa House, Morley, Leeds LS27 7ZT**

**Salary: £11.28ph (annually £21,702)**

**Hours: Monday - Friday, Full time 37 hours a week (9-5, hours can be flexible)**

**This is a long term on-going temporary position**

**Role Overview**
The role will entail basic administration duties of data entry and processing claims/fines of driving offences onto an internal police database. Working within a busy department you will need to adapt to a fast-paced environment.

**Responsibilities include**:

- To deal effectively with public and internal enquires over the telephone.
- Settling payment rates for unpaid fines
- Handle a large amount of calls daily. Operating all basic office equipment e.g. photocopier etc
- Handle incoming and outgoing mail
- Use a range of computer software including word, excel and outlook and internal IT system (full training provided)
- Transfer of documents to other courts
- Initiate enforcement action
- Good telephone manner
- Work well under pressure
- Be able to communicate effectively and efficiently
- Administrative skills
- Customer service experience

**Please note working for the Ministry of Justice will require you to have photographic ID. This can be a Full-length Birth Certificate supported by a driving or provisional licence in your current address OR an in-date passport



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