Process Transformation Consultant

2 weeks ago


London, United Kingdom Deerfoot IT Resources Ltd Full time

Process Transformation Consultant
£65k - £70k DOE
Global Consultancy
Hybrid Working
We are currently looking for several Process Transformation Consultants to join this prestigious organisation and assist in contact centre transformations focused on enhancing customer experience with a digital-first approach. You will be the lead on client-sideprojects, owning the delivery of pre-agreed milestones and measures of success. Our client offers excellent potential for career growth, professional development, and a great personalized benefits package.
Skills / Duties
- Assess current contact centre eco-systems to identify ways of improving CX
- Create efficiencies and enhance user and customer experience by optimizing processes through eliminating waste and leveraging technology to integrate and automate processes and tasks
- Support clients in implementing industry leading Digital-First Omni-Channel CX strategies
- Recognize how clients can further optimize and maximize functionality of their current contact centre solutions
**Requirements**:

- Excellent Contact Centre operational knowledge
- Experience in a consulting / BPO environment is an advantage
- Expertise in improving customer experience
- Knowledge of simple automation principles, e.g. webchat, conversational AI, chat bot
- Working knowledge of contact centre's solutions (Zendesk/Genesys/AWS) is advantageous
Deerfoot is acting as an Employment Agency in relation to this vacancy.



  • London, United Kingdom Adecco Full time

    Process Transformation Consultant (Process Improvement) Rate - £550 a day Duration - 3 months Initially Location - London (on-site twice a week) Ir35 - Outside Deliverables - Identify opportunities and develop recommendations to holistically improve the end to end customer journey and associated casework handling processes. - Use data and insight to...


  • London, United Kingdom Resource Solutions. Full time

    Resource Solutions. London, United KingdomPosted 24 hours ago Flexible Permanent GBP50000 - GBP75000 per annum I have a fantastic opportunity for you if you are skilled in Lean, data analysis and visualisation, Business Process Re-engineering, and Transformation!! **Deutsche Bank is the leading German bank with strong European roots and a global...

  • Business Process Consultant Automation

    Found in: Whatjobs ES C2 - 7 days ago


    London, United Kingdom Cognizant Full time

    Do you have business process consulting experience, and are you seeking a new job in London? Cognizant is looking for a full-time Business Process Consultant at Manager role comes with an attractive an excellent salary and benefits package. As a Business Process Consultant, you will be responsible for delivering complex enterprise process consulting...


  • London, United Kingdom Cognizant Full time

    Do you have business process consulting experience, and are you seeking a new job in London? Cognizant is looking for a full-time Business Process Consultant at Manager role comes with an attractive an excellent salary and benefits package.As a Business Process Consultant, you will be responsible for delivering complex enterprise process consulting...


  • London, United Kingdom Veran Performance Full time

    **Finance Transformation Consultant** As a successful and fast-growing transformation consultancy, Veran Performance is looking to bring on board individuals who are passionate about finance transformation and have a proven track record in this domain. This role is the ideal opportunity for a qualified accountant, with 2-5 years of operational and Finance...


  • London, United Kingdom Cognizant Technology Solutions Full time

    Do you have business process consulting experience, and are you seeking a new job in London? Cognizant is looking for a full-time Business Process Consultant at Manager grade. The role comes with an attractive an excellent salary and benefits package. As a Business Process Consultant, you will be responsible for delivering complex enterprise process...


  • London, United Kingdom Amida Recruitment Limited Full time

    **Consulting Operations Transformations - Life & Pensions** - **Senior Consultants** through to **Senior Manager** Location: Throughout the** UK (**main **UK cities, London, Nottingham, Manchester & Leeds **etc) Our global top tier **Consultancy Professional Services** client, helps organisations to work smarter and grow faster. Their Insurance Consulting...


  • London, United Kingdom Cognizant Technology Solutions Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Description Do you have business process consulting experience, and are you seeking a new job in London? Cognizant is looking for a full-time Business Process Consultant at Manager grade. The role comes with an attractive an excellent salary and benefits...


  • London, United Kingdom Lorien Full time

    Procurement Transformation Consultant - Public Sector Contract to Hire This leading Management Consultancy has an exciting opportunity to join their Procurement Transformation Consulting team who are helping major clients in the UK central government and the wider public sector, through key periods of process and policy changes due out next year. You...


  • London, United Kingdom Merkle Full time

    Company Description: **We Dream. We Do. We Deliver.** As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies. **Our 1200+ digital...

  • Managing Consultant

    7 days ago


    London, United Kingdom Step Ahead Recruitment Ltd Full time

    **Managing Consultant - HR Transformation - London** **If you are an experienced HR Professional, with strong experience of deploying HR transformation projects then we would like to talk to you. Ideally you will have implemented SaaS solutions for HR, preferably Oracle, Workday or SAP** You will be responsible for guiding clients through the deployment of...

  • GI Actuarial Transformation Consultant

    Found in: Talent UK C2 - 2 weeks ago


    London, United Kingdom WTW Full time

    We are looking for an enthusiastic and analytical individual, with good coding experience and a keen interest in developing solutions, to join WTW as an Automation and Transformation Consultant. You will join our UKI P&C practice as part of our wider Insurance Consulting and Technology (ICT) team. This is a unique and exciting opportunity to apply...

  • Transformation Consultant

    Found in: Jooble UK C2 - 5 days ago


    London, United Kingdom Anson McCade Full time

    HR Transformation Consultant (DV Cleared) We're seeking HR Transformation Consultants with active DV Clearance. This is a fantastic opportunity to join one of the most reputable digital solution provider's in the United Kingdom providing exposure to the biggest and most ambitious programmes undertaken to keep our country safe. The DV Cleared HR...


  • London, United Kingdom Anson McCade Full time

    HR Transformation Consultant (DV Cleared) We're seeking HR Transformation Consultants with active DV Clearance. This is a fantastic opportunity to join one of the most reputable digital solution provider's in the United Kingdom providing exposure to the biggest and most ambitious programmes undertaken to keep our country safe. The DV Cleared HR...


  • London, United Kingdom Turner & Townsend Full time

    **Company Description**: - At Turner & Townsend we’re passionate about making the difference - we are committed to delivering Sustainable Net Zero outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society._ - The world is changing, and we have a responsibility to support that change, helping...


  • London, United Kingdom Wavestone Full time

    Senior Cybersecurity Management Consultant – Cyber Governance, Risk and Compliance Discover Wavestone : we are a new consulting firm providing customized solutions designed to steer our clients in making their most strategic decisions. Wavestone is a leading global transformation consulting firm known for navigating critical challenges and driving...

  • CLM Process Consultant

    Found in: Jooble UK C2 - 3 days ago


    London, United Kingdom Wipro Full time

    About Wipro: Wipro’s dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work. We are an...

  • CLM Process Consultant

    Found in: Talent UK 2A C2 - 3 days ago


    London, United Kingdom Wipro Full time

    About Wipro:Wipro’s dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work.We are an Equal...


  • London, United Kingdom Wipro Full time

    About Wipro: Wipro’s dynamic approach to people, process, and technology has led them to be an industry leader for decades. Additionally, since 2006, Wipro has helped companies power their business with the cloud. We provide professional services that help enterprises move faster, rethink processes and change the way their employees work. We are an...

  • Management Consultant

    3 weeks ago


    London, United Kingdom Draper & Dash Full time

    Role: Graduate Consultant – Operational Transformation Grade: Graduate Consultant Type: Full time Benefits : Funded training package + personal development budget, pension scheme, flexible work schedule, hybrid office working, bi-annual promotion cycle, 25 days annual leave Location: Nationwide About Real World Health Operational Transformation...