Strategy & Transformation Consultant

3 weeks ago

London, United Kingdom Merkle Full time

Company Description:
**We Dream. We Do. We Deliver.**

As a **full-service, data-driven customer experience transformation, **we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar - two leading full-service digital agencies.

**Our 1200+ digital enthusiasts **are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global **Merkle** brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries.

**Job Description**:
The Strategy & Transformation Consultant role will join a team of talented and experienced CXM transformation professionals & marketers that focus on helping Merkle clients achieve their business goals through transforming ways of working and developing best in class organisational design that enables each client to deliver people-first CXM, and achieve their success.

The Strategy & Transformation Consultant will be a key role in engagements with clients to assess their ways of working and help them to advance their CXM maturity, effectiveness & efficiency. You will be responsible for leading delivery of client projects to deliver successful outcomes, including facilitating workshops (face to face and virtually) around people, process and culture, working collaboratively with clients to help them co-create and embed the right customer-obsessed, people first mindset and new (agile) ways of working practices; as well as to take advantage of new data & tech capabilities to create new value exchanges, and to focus their business around increasingly personal customer strategies & experiences.

This role requires you to be analytical as well as creative in your thought process and have the ability to be nimble in your thinking about client problems. As a key leader inside of a Proposition Chapter, as well as working at the heart of collaborative, cross-functional client mission and client project teams, you will also need the capability & confidence to bring thought leadership and a point of view, and to be able to influence others to believe in the ideas that you present and follow that belief through to execution - turning possibilities into probabilities into reality and sustainable value.

**Life as a Transformation Consultant at Merkle**
- Working within, and leading as required, client project teams to understand clients’ current organisations, capabilities and ways of working, and help map progression to more mature CXM capabilities and effective & efficient ways of working.
- Support transformation of clients to more collaborative, agile, data-informed & insight-led, and customer-obsessed ways of working.
- Build and deliver target operating models and strategy and measurement frameworks.
- Continually monitor current CX & marketing trends, new technology solutions, and competitive strategies - and then translate them into new marketing & CXM ideas for clients.
- Show an understanding of differences in marketing & CXM to customers & clients in different verticals, environments, maturity stages and need states.
- Develop trusted, long-term relationships with key client stakeholders and V-suite & C-suite.
- Collaborate and develop strong, trusted relationships with internal Merkle & dentsu teams, including Strategy & Transformation in particular, as well as Sales & Client Services, Media, Experience & Commerce, MarTech, Decisioning & Data Solutions, and Analytics & Measurement practice areas, and Operations & Finance, and partner agencies to understand the feasibility of omni-channel, multi-disciplinary recommendations & plans.

Qualifications:

- Demonstrably strong capabilities within the customer experience, data-informed marketing or ecommerce, CVM or loyalty, and/or insights fields
- Client side or agency experience accepted
- Demonstrable ability to collaborate knowledgeably with clients when it comes to media planning, commerce and marketing programmes & campaigns, and have the ability to work across multiple of our core vertical markets
- Knowledge and direct experience of agile ways of working and previous experience in transformation roles will be highly beneficial
- Strong passion and aptitude for problem solving
- Understanding of how businesses & their people, brands and consumers interact, with deep interest in the rapidly evolving role that data and technology play in this relationship, and in empowering individuals
- Lead by example in collaborative ways of working - both internally, and with clients and other external agencies and partners
- Experience of different marketing technology platforms, and/or running assessments on technology assessments would be beneficial, but not essential.
- Proven experience in developing solutions to supp

  • Digital Transformation Strategy Consultant

    4 weeks ago

    London, United Kingdom Wunderman Thompson Full time

    **Who we are**: At Wunderman Thompson we exist to inspire growth for ambitious brands. Part creative agency, part consultancy and part technology company, our experts provide end-to-end capabilities at a global scale to deliver inspiration across the entire brand and customer experience. We are 20,000 strong in 90 markets around the world; our people bring...

  • Strategy and Transformation Associate Consultant

    4 days ago

    London, United Kingdom ZS Associates Full time

    London, United Kingdom; Cambridge, United Kingdom - United Kingdom - Insights & Analytics - Strategy Insights & Planning - 20130 **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a...

  • Data Strategy and Transformation Consultant

    1 month ago

    London, United Kingdom Capco Full time

    Data Strategy and Transformation - Senior Consultant (Manager) We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. You will find the section to let us know of these at the bottom of your application form or you can mention it directly to your recruiter at any stage and they will be happy to help. ...

  • Data Strategy and Transformation Consultant

    4 weeks ago

    London, United Kingdom CAPCO Full time

    Data Strategy and Transformation Consultant at Capco UK - London Data Strategy and Transformation Consultant  Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is...

  • Consultant (Digital Strategy & Transformation)

    2 days ago

    London, United Kingdom BuroHappold Engineering Full time

    Are you a Digital Strategy or Transformation professional looking to shape the future of our planet? We're looking to recruit a Consultant in our rapidly growing Digital Advisory team in the UK. Your next role Buro Happold’s newly formed Digital Advisory team focuses on delivering technology and information transformation to clients to enhance...

  • Data Strategy and Transformation Consultant

    1 month ago

    London, United Kingdom Capco Full time

    Data Strategy and Transformation - Senior Consultant (Manager) Joining Capco means joining an organisation that is committed to an inclusive working environment where you’re encouraged to #BeYourselfAtWork. We celebrate individuality and recognize that diversity and inclusion, in all forms, is critical to success. It’s important to us that we recruit...

  • Senior Customer Success Coach, Enterprise

    7 days ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Transformation and Strategy Lead

    2 weeks ago

    London, United Kingdom Board Full time

      If you’re a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you! We are currently looking for a highly motivated and experienced Transformation and Strategy Lead to join our organization in London HQ.  Reporting directly to the Chief of Staff, the...

  • Customer Success Coach

    1 month ago

    London, United Kingdom Culture Amp Full time

    **Join us on our mission to make a better world of work.** Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and...

  • Transformation Consultant

    4 weeks ago

    London, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time

    **Transformation consultant - Senior Consultant** **LONDON /REMOTE** Are you looking to further your skills as an experienced Transformation consultant Consultant? We are currently working with a superb "big 4" organisation that are looking to expand their team. The organisation is a world leading professional services companythat is renovating businesses,...

  • Transformation and Strategy Lead

    2 days ago

    London, United Kingdom Board Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. Below, you will find a complete...

  • Transformation and Strategy Lead

    1 week ago

    London, United Kingdom Board Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Transformation and Strategy Lead

    2 days ago

    London, United Kingdom Board Full time

    Job Description At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly...

  • Transformation and Strategy Lead

    2 weeks ago

    London, United Kingdom Board Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Transformation and Strategy Lead

    4 days ago

    London, United Kingdom Board Full time

    Job Description At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly...

  • Transformation and Strategy Lead

    2 weeks ago

    London, United Kingdom Board Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Transformation and Strategy Lead

    1 week ago

    London, United Kingdom Board Full time

    Job DescriptionAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly...

  • Transformation and Strategy Lead

    1 week ago

    London, United Kingdom BOARD Deutschland GmbH Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Transformation and Strategy Lead

    2 weeks ago

    London Area, United Kingdom Board Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Transformation and Strategy Lead

    2 weeks ago

    London Area, United Kingdom Board Full time

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 30 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...