Sales Consultant

7 months ago

Northwich, United Kingdom Headwater Full time

**Are you looking for a career change? Passionate about travel and creating meaningful relationships? Join our Headwater sales team**

**If this is you then please read on**

We are looking for a **Sales Consultant** to join our sales team on a permanent basis, coordinating the most outstanding self-guided holidays for our customers, and working as part of a close-knit team.

Our experienced Sales Leaders offer extensive training, mentoring, performance coaching, and personal development plans to accelerate your development and progression within our global business. **With expected OTE earnings of £30K+ annually,** we’re offering a highly competitive package, with plenty of travel perks, built-in flexible working, and in a well-established and marketing-leading organisation.

Headwater is part of the Adventure division at the Travelopia group - we are travel experts. Our award-winning travel brands build outstanding experiences for our guests and our diverse portfolio of travel businesses are unified in their common purpose “To enrich lives through inspiring travel experiences” for not only our guests but also for the people and places we visit.

The sales department covers incoming and outgoing sales calls, live chat and online customer contact channels and is dedicated to crafting exceptional experiences for our customers through great communication, assisting amazing user journeys online and impactful multichannel sales activity. Customer insight and performance results drive our thinking, ensuring everything we do is engaging & effective, timely & targeted and most of all customer led.

**What will you be doing?**
- Answering incoming and outgoing sales calls always delivering exceptional customer service
- Responsible for end-to-end contact of the booking process whilst maintaining customer relationships throughout
- Successfully create full customer package holidays including arranging flights, ferries, car hire, transfers and liaising with hoteliers before and after the point of sale
- Ensuring holidays are booked within a reasonable timeframe and collaborating with internal departments to facilitate a speedy confirmation from lead to completion

**What are we looking for?**
- Strong sales background with experience and success in a previous sales position, ideally from within the travel industry, although this is not a pre-requisite
- Excellent listening/communication skills and the ability to bring travel experiences to life and build trust
- Genuine passion for excellence in customer care
- You will have meticulous attention to detail and the ability to multi-task effectively
- The confidence and determination to work towards individual and team targets
- Flexibility to support the business in conducting ad-hoc tasks to facilitate customer requests.

**Join us and in return you will be rewarded with**:

- Competitive salary and benefits with commission-based incentives
- 33 days annual leave that increases with length of service (including bank holidays)
- An enhanced employer contribution pension scheme
- Travel benefits and retail discounts
- Hybrid working

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

LI-SR1 #LI-HYBRID

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