Visitor Services Assistant

2 weeks ago


Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

The full time starting salary is £21,629.

From 1 November 2023 the salary range will increase to £22,917 to £23,605

Band: 200

Part Time - 1,258 hours per annum (17 days per month on a rota basis with regular weekend working)

Permanent

Closing date: 21st August 2023

**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The post-holder is part of the Visitor Services Team at Winterbourne House and Garden, part of Campus Services.

Winterbourne House and Garden is owned by the University of Birmingham and sits under the Campus Services directorate. In addition to winterbourne Campus Services are responsible for a huge range of services including student accommodation, catering, cleaning and waste management, conferences and events, delivering the University’s post, day nurseries, Edgbaston Park Hotel and Conference Centre, security and also Sport and Fitness.

Restored to its Edwardian Arts and Craft splendour, Winterbourne House is a unique heritage attraction - set within seven acres of beautiful botanic gardens. Only minutes from Birmingham city centre, Winterbourne is a hidden gem - home to beautiful antiques and over 6,000 plant species from around the world.

**Role Summary**

The post-holder will assist with Visitor Reception and occasionally in the Shop, welcoming visitors to Winterbourne House and Garden, issuing tickets and providing excellent customer service. They will be the first point of contact for a wide range of visitors.

Working on Visitor Reception you will be the welcoming face of Winterbourne, issuing tickets, promoting Gift Aid on Entry, selling memberships and Guidebooks and ensuring a warm and informed welcome to our 75,000 visitors a year.

Part of the Visitor Services team you will also assist in our shop and be involved with the staffing of our annual programme of events. Regular weekend and Bank holiday working is required. You'll be happy to work on your own, using your initiative to solve customer queries and ensure a efficient yet warm and welcoming reception environment for our visitors.

The part time Visitor Services Assistant covers the absence of their full-time colleague and also the Visitor Services Supervisor for the shop.

The role works 1258 hours per annum split into approximately 17 days per month. The rota involves split weeks of 2 and 4 day blocks with regular weekend working. It therefore requires a degree of flexibility, although rotas are published a month in advance. Some example rotas are attached for reference.

Winter hours (November to February) are 10am to 4pm and summer hours 10am to 5pm.

**Main duties**

**Front of House**
- Working in Visitor reception and occasionally the shop, be familiar with and implement agreed Winterbourne House and Garden Service Standards, projecting a welcoming and friendly pres



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