Customer Service Executive
3 weeks ago
Great career progression opportunities.
- You'll be working with market leading brands.
**About Our Client**:
Since 1961 our client has been all about working with great people to make more possible for our clients. You'd be joining a family of over 900, so you'll never be stuck for advice, expertise, and networking opportunities. Together they ead the way in marketing and communications. Whether they're producing exciting creative for advertising or managing a client's entire print spend, they've pretty much everything covered.
- Provides front end support to the clients customer base
- Investigates and resolves customer queries, related to customer orders and products.
- Owns the Web shop management process, assisting customers with Web shop administration and product information
- Provide advice on the availability of products, whether users are allowed specific items and any physical limits in place
- Manages internal stakeholders to facilitate the day-to-day delivery of customer orders, from receipt to delivery.
- Works with internal stakeholders as part of the wider APS team to drive positive company sales results and increase customer retention
**The Successful Applicant**:
We are looking for an enthusiastic, self-motivated individual with a confident personality, sound communication skills, a good understanding of systems and a team player. You will be given you own customer base to manage as the Customer Services representative for key accounts.
This role has a good grounding to develop into our Account Management teams or other areas of the Group.
- A Customer focused and driven individual to provide excellent customer service.
- Ability to develop and build relationships with stakeholders and clients at all levels.
- Strong and effective organising, planning and process skills.
- A good degree of computer literacy, with a comprehensive working knowledge of Outlook, Excel, PowerPoint, and Word.
**What's on Offer**:
Competitive Salary.
Career Progression.
Exposure to a well known clients.
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