Customer Account Coordinator

4 weeks ago

Warrington, United Kingdom Manpower Full time

Manpower are currently recruiting for a Customer Account Coordinator to work on a temporary basis (12 months Maternity cover) for a local distillery based in the Birchwood, Warrington area.

**Hours worked**: Monday
- Friday 37.5 hours per week

**Salary**: £25kpa
- £12.82ph

**Contract**: 12 months maternity cover

**Location**: Birchwood, Warrington

**Role involves**:

- As a key member of the customer service team ensure optimum performance in line with company procedures.
- Must have excellent communication skills (written and verbal) and can work independently and as part of a team.
- Main areas include B2B account management, Stock reconciliation & 3rd Party Production collections and stock movements
- Account manage Key Account - first point of contact for all your customer's requirements
- Liaising with shipping agents and hauliers (booking transport), preparing and issuing the required documentation in accordance with HMRC using in house and HMRC systems and creating the required HMRC certification
- Stock reconciliation for external production and stock levels.
- To participate and contribute in department / company process improvements and have a continuous improvement ethos
- To attend weekly meetings providing KPI data
- Develop strongly collaborative relationships with customer supply chain contacts, commercial managers and internal team members.
- Manage activities throughout the order fulfilment and transportation cycle to make sure deadlines are met
- Attend Customer meetings.Provide information inputs and outputs to ensure meetings deliver against agreed objectives
- Ensure that all costs incurred in relation to customer's accounts are collated/approved and recharged to the customer in a timely manner
- Support logístical reviews to maximise service and efficiency's such as order frequency, lead time, vehicle utilisation and delivery times.
- Managing volatility in customer demand

**Key Requirements**:

- Excellent organisational and co-ordination skills with the ability to facilitate change and lead and motivate all parties involved.
- Conscientious and responsible
- Clear and concise verbal and written communication skills
- Proficient in MS Office - Specifically MS Excel and PowerPoint
- Ability to work within a fast-paced environment
- Capability to engage customers
- Customer focused
- Experience of working within a FMCG business
- In depth understanding of Customer & Shipping procedures

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