Service Advisor
5 months ago
**About the role**
We are excited to be recruiting for an Aftersales Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups.
Covering both parts and service, this is a fantastic opportunity to take the next step into your customer service development and become the best of the best.
You will be responsible for delivering the highest level of customer experience, managing the fast flow of information between the workshop and the customer. So, if you thrive in a high pressured environment, then this is the position for you
As an Aftersales Advisor, you will be a valued team member committed to delivering customer service that exceeds our customers’ expectations. You will make each Stoneacre customer feel valued, and provide the highest level of after sales customer care, all whilst contributing towards making Stoneacre the** Number One **Motor Group**.**
**Do we have your interest ?**
Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?
- Industry leading competitive salary
- A flexible approach to working patterns
- Bonus Scheme
- A range of training and development programmes
- Industry leading career progression opportunities
- Contributory workplace pension scheme
- Uniform provided
- Long service reward
- Customer introduced reward
- Employee discounts
- Access to discounts on retailers, restaurants, holidays and much more
- Wellness programme
- Free parking
**An average day as an Aftersales Service Advisor**
- Ensure parts are efficiently distributed to our Motor Vehicle Technicians.
- Selling parts directly to both retail and trade customers via telephone, online and face-to-face.
- Maintain stock levels, order parts as and when required and ensure all deliveries are correct.
- Identifying parts required for vehicles, utilising the Electronic Parts Catalogue, and our DMS system.
- Sourcing parts for internal and external customers.
- Picking parts.
- Manage all customer communications and interactions on behalf of the dealership
- Identify service needs and requirements of the customer.
- Establish understanding and an agreement with the customer of work required and agree time frames.
- You will liaise with the workshop to determine vehicle completion times and relay any information.
- Carry out visual inspections of courtesy or customers vehicles to identify any accidental damage caused.
- Regularly update the customer with progress on their vehicle.
- Process payments and issue invoices for customers.
- Supporting with handling complaints in line with company policy.
- Ensure handover and administration of customer vehicles are completed to a high standard.
- Maintain a professional manner at all times and ensure customer issues are resolved efficiently and effectively.
- Carrying out some administration duties such as invoicing.
- Understand and ensure all objectives are fully achieved.
**About you**
- You will have exceptional customer service, striving to deliver above our customer expectations.
- You will have a minimum of 1-year service advisor experience.
- You will have a strong attention to detail
- You will have good time management and be able to prioritise your workload.
- Willingness to attend manufacture-training courses to keep updated within this fast paced environment.
- Be competent in ICT, Maths and English as standard.
- Have the ability to work independently but also thrive as part of a team with a proactive can-do attitude.
- We want you to love what you do - The rest will come naturally.
The Company
Originally founded in 1994, Stoneacre is a family-owned business that has progressively grown to become one of the UK’s fastest-growing and most successful car dealer groups.
We operate from 64 locations across England and Wales, have 137 franchise sales points representing 27 manufacturers. Specialising in the sale of new and used cars, as well as commercial vehicles, the group also offers servicing, parts and bodyshop facilities.
We currently have over 2,750 dedicated members of the Stoneacre team who share our dedication and passion to provide complete customer satisfaction. We are committed to developing our people, as we know it’s the best investment we can make.
-
Sales Advisor
4 months ago
Sheffield, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Sheffield. We are professional, customer-centric and social. Our work environment includes: - Growth opportunities - On-the-job training - Safe work environment - Regular social events Sales Advisor - Full-time - Entry Level - Delivering exceptions customer service over the phone and face to...
-
Customer Service Assistant
5 months ago
Sheffield, United Kingdom Switch Advisor Ltd Full timeJoin Our Team as a Top Customer Service Representative based in Sheffield! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch...
-
Customer Service Team Member
5 months ago
Sheffield, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...
-
Customer Service Team Member
5 months ago
Sheffield, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...
-
Customer Service Team Member
4 months ago
Sheffield, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...
-
Customer Service Team Member
5 months ago
Sheffield, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Sheffield. We are customer-centric, supportive and inclusive. Our work environment includes: - Casual work attire - On-the-job training - Safe work environment - Relaxed atmosphere We’re looking for an individual to join our Customer Service team, who will be friendly, kind, ambitious,...
-
Service Advisor
5 months ago
Sheffield, United Kingdom Pendragon Full time**Service Advisor** **Evans Halshaw Renault Sheffield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...
-
Service Advisor
5 months ago
Sheffield, United Kingdom Evans Halshaw Renault Full time**Service Advisor** **Evans Halshaw Renault Sheffield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...
-
Service Advisor
5 months ago
Sheffield, United Kingdom Autotech Recruit Full time**JOB DETAILS****: - APPLY NOW Service Advisor LOCATION // Sheffield COUNTY // South Yorkshire JOB REF // ATR_29389 rate // £17 - £21 per hour TYPE // Contract Advance Your Career on Your Terms! At Autotech Recruit, we're seeking experienced Service Advisors for contract roles that respect your preferences regarding travel. Get paid £17-21 per...
-
Service Advisor
3 weeks ago
Sheffield, Sheffield, United Kingdom Sytner Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Sheffield. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key Responsibilities:Inform and consult with customers on vehicle...
-
Service Advisor
3 weeks ago
Sheffield, Sheffield, United Kingdom Sytner Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Sheffield. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop.Key Responsibilities:Inform and consult with customers on vehicle...
-
Customer Support Representative
4 months ago
Sheffield, United Kingdom Switch Advisor Ltd Full time**About us** Switch Advisor Ltd is a small business in Sheffield. We are customer-centric, creative and supportive. Our work environment includes: - Casual work attire - On-the-job training - Regular social events - Company perks Switch Advisor Ltd is looking for a Sales Support Representative who will be responsible for providing product and/or service...
-
Accommodation Advisor
2 weeks ago
Sheffield, Sheffield, United Kingdom Service Care Solutions Ltd Full timeJob Title: Accommodation AdvisorWe are seeking an experienced Accommodation Advisor to join our team at Service Care Solutions Ltd. The successful candidate will be responsible for supporting and advising young people leaving care by helping them to find suitable accommodation, assistance in budgeting and spending decisions, education, employment and...
-
Accommodation Advisor
2 weeks ago
Sheffield, Sheffield, United Kingdom Service Care Solutions Ltd Full timeJob Title: Accommodation AdvisorWe are seeking an experienced Accommodation Advisor to join our team at Service Care Solutions Ltd. The successful candidate will be responsible for supporting and advising young people leaving care by helping them to find suitable accommodation, assistance in budgeting and spending decisions, education, employment and...
-
Service Advisor
5 months ago
Sheffield, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Land Rover Sheffield. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to...
-
Service Advisor
5 months ago
Sheffield, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Nissan Sheffield** Here at Bristol Street Motors Nissan Sheffield, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary...
-
Service Advisor
2 weeks ago
Sheffield, United Kingdom Sytner Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Service Advisor to join our team at Sytner Sheffield. As a Service Advisor, you will play a vital role in providing exceptional customer care and ensuring seamless communication between our customers and the workshop. Your primary responsibility will be to inform and consult with customers...
-
Customer Service Advisor
5 months ago
Sheffield, United Kingdom Sensa Waste Solutions Full timeSensa waste is a waste management company based in Sheffield and covering South/West Yorkshire and East Midlands. Due to continued growth we are now looking for a friendly and confident customer service advisor to join our dedicated team in Sheffield. As a Customer Service Advisor, your main duty will be the first point of contact for all customer...
-
Customer Service Advisor
5 months ago
Sheffield, United Kingdom TREK GROUP LIMITED Full time**Customer Service Advisor** Equi-Trek are the leading manufacturers of equestrian and leisure vehicles, supplying vehicles across the UK and overseas.. Our business is going from strength to strength and we are now looking for a dedicated and experienced **Customer Service Advisor** to join our team. The main purpose of this role is to provide an...
-
Service Advisor
1 month ago
Sheffield, Sheffield, United Kingdom JCT600 Full timeAbout the Role:We are seeking a highly skilled and customer-focused Service Advisor to join our team at JCT600. As a Service Advisor, you will play a crucial role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Key Responsibilities:Provide exceptional customer service and ensure that all...