Ecommerce Customer Service

4 months ago


Holton Heath, United Kingdom A1 Sports Group Full time

**Ecommerce Customer Service & Marketing Executive**

An exciting position has become available for a full time Ecommerce Customer Service and Marketing Executive to join our team and support our ambitious growth plans across our websites and marketplaces.

**Job Summary**
- Grow our brand(s) through various digital platforms.
- Improve online customer journey to increase product sales.
- Analyse the market trends and optimise our websites.
- Writing and editing website graphics and content.
- Creating ideas and content for social media and posting on channels including Facebook, Instagram, Twitter, LinkedIn, YouTube and TikTok.
- Implementing marketing campaigns and strategies.
- Keeping product listings on our websites and third-party platforms up to date
- Creating content ideas for blogs to drive traffic to our websites.
- Analyse and report on campaign performance
- Identify and target new customers and market segments.
- Review and respond to customer reviews.
- Assist with orders in the back office and logistics.
- Follow-up on orders and liaise with customers.
- Manage ongoing customer relationships.
- Assist where necessary to help achieve company KPIs.

**Experience**
- Minimum of one year's experience in customer service or marketing.
- Strong eCommerce or marketing background.
- Advanced user of social media
- Must be sales oriented.
- Quick learner with the ability to absorb extensive information on our brands' product offerings.
- Outstanding written and verbal communication skills
- Proactive personality and self-motivator.
- Demonstrate initiative with the ability to multi-task and be detail-oriented in a fast-paced environment.
- Must be organised and have a methodical approach.
- Team player able to develop great relationships.

You will be joining a very small team with plans to expand quickly; this will only be achieved with everyone willing to assist in with every activity of the business.

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Holton Heath, Dorset: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Marketing: 1 year (preferred)
- Sales: 1 year (preferred)

Work Location: In person



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