E-commerce Customer Service
3 months ago
We are looking for an enthusiastic Customer Service / Warehouse Operative, to join our friendly team. The individual must trust-worthy, diligent and open to learning new skills, with a flexible approach to work and a proactive attitude.
This is a part time role based at our unit in Holton Heath, Poole.
It is a Monday - Friday role, 3-4 hours per day from 10am-1pm (and 2 days per week to 2pm)
- Picking and Packing customer orders on a daily basis.
- Communicate with customers regarding their order progress
- Troubleshoot any order/delivery issues
- Using our platforms ensure customers receive their orders in the correct timescale
- Ensuring you have excellent attention to detail to ensure the correct items are packed, to the highest standard, according to the orders
- Stocktaking at regular intervals, keeping online platforms stock accurate. and ordering stocks from the on-site Warehouse, dealing with outside companies and couriers.
- Allocating incoming stock to the correct areas
- Responsible of the upkeep of the warehouse
- Taking phone calls (basic customer service) in regards to customer orders
- Dealing with customer returns and following the correct process
- Maintain a clean and organised warehouse environment
**Experience**:
- To succeed in this role you will be enthusiastic, hardworking, reliable and flexible with the ability to follow instructions.
- Be self-motivated and capable of working with minimum supervision, working to tight deadlines. It’s crucial that you are accurate with excellent attention to detail.
- Proven problem solving skills, with ability to prioritise and manage own workload.
- Be a team player, with good communication skills,
**Job Type**: Part-time
**Salary**: £12.00 per hour
Expected hours: No less than 15 per week
**Benefits**:
- Company pension
- Free parking
- On-site parking
Work Location: In person
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