Events Operations Supervisor

7 months ago

Edinburgh, United Kingdom Waldorf Astoria Edinburgh Full time

**Delivering Unforgettable Experiences at the Caley**

The stories begin here at Waldorf Astoria Edinburgh - The Caledonian:
Known locally as the “Caley”, Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh’s most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the links to get a glance inside the doors of our hotel: Hotel Website, Instagram, YouTube

**WELCOME TO A WORLD OF OPPORTUNITIES**

Why do we enjoy working here? This is more than just a workplace.
- Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
- Here they support you and encourage your individuality.
- Here you will meet incredibly inspiring people you can call friends, for life.
- Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

At the Waldorf Astoria Edinburgh - The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS & EIGHTY PENCE per hour

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.

**A WORLD OF REWARDS**
- Competitive hourly Rate of £12.40 pence per hour (plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).
- As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.
- Smart uniform provided and laundered
- Free and healthy meals when on duty catering to a variety of dietary requirements
- Grow your Career your next position could be as a Team Leader or Supervisor.
- Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON As well as a free stay at the hotel on the successful completion of probation
- Team Member Referral Program - offered at a rate of £500 per a successful referral
- High street discounts: with Perks at Work - offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more
- Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)
- Discounted dental, health cover and life insurance
- Modern and inclusive Team Member’s areas
- Recognition non-stop all year long
- Birthday - join us for a team birthday dinner at the hotel
- Want to find out more - follow us on the HR Instagram

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

**Waldorf Astoria is effortless Luxury - rooted in elegant service, delivering unforgettable experiences.**
- If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for_
- You will join the Food & Beverage team in the Conference and Events Operations team
- You enjoy supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues. You will work closely with the management team, deputising in their absence, and working towards common goals.
- Are you an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success? Do you have excellent communication, coaching, and problem solving skills? Then this is the job for you
- You will be the face of the outlets, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
- Ability to work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events
- Supervise Food and Beverage Outlet operations across all food and beverage outlets
- Communicate and delegate tasks to the team
- Ensure compliance of brand standards
- Effective time management and communication skills
- Manage guest queries in a timely and efficient manner
- Assist Food and Beverage management with achieving financial targets
- Carry out cleaning duties as assigned to you in any of the food and beverage outlets
- Adhere to all hotel brand standards
- As a Food and Beverage Supervisor, you will work 5 days per week, including, but not always, weekends and bank holidays

We look forward to welcoming you to our hotel and to giving you the opportunity to work with our fantastic Managers, who can coach a

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