Customer Service Adviser

6 months ago


Saffron Walden, United Kingdom NFU Mutual Agency Full time

**The Role**:
**Customer Service Adviser**

**Salary**: Dependant on experience
Full Time
Permanent Contract
Location: Saffron Walden
Hours: Monday-Friday 9-5pm

**Introduction to NFU Mutual**

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

**About the Agency**

As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.

An exciting opportunity has now arisen within the Saffron Walden Agency.

**About the Role**

Due to the continuing success of our growing Agency we are recruiting for a full time Customer Service Adviser within our team. You will be providing exceptional service to both our existing customer base and new customers. On a day-to-day basis you will be dealing with new sales and enquiries, existing policy changes and claims, all with a ‘can do’ proactive enthusiasm.

**About You**:
5 GCSE’s (or equivalent qualifications) at grade C or above including Maths and English are essential.

**Our commitment to you**:
You can expect full product and systems training in a friendly and supportive environment.

**Benefits**:

- 25 days holiday entitlement plus bank holidays
- Health & Wellbeing plan
- Pension Scheme with employer contributions

**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.


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