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Customer Service Manager

1 month ago

Saffron Walden, Essex, United Kingdom Churchill Estates Management Ltd Full time
Job Description

We are seeking an experienced and dedicated individual to join our team as a Lodge Manager at Saffron Lodge in Saffron Walden, Essex.

About the Role

This is an exciting opportunity for someone who loves working with people and has a background in administration and customer service. As a Lodge Manager, you will be responsible for managing the day-to-day activities of the development, ensuring the comfort and well-being of our residents, and providing exceptional customer service.

You will be the trusted point of contact for residents, contractors, suppliers, and internal colleagues, requiring excellent communication and interpersonal skills. Your passion for delivering high-quality service will ensure that our residents receive the best possible experience.

Key Responsibilities
  • Manage the maintenance and upkeep of the property, ensuring it remains safe and secure
  • Coordinate activities and events for residents, promoting a sense of community and social interaction
  • Liaise with contractors, suppliers, and internal colleagues to resolve issues and improve services
  • Provide exceptional customer service, responding to resident queries and concerns in a timely and professional manner
Requirements

To be successful in this role, you will need:

  • A passion for delivering high-quality customer service
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Previous experience in a similar role or sector (retirement living, social housing, hospitality, uniformed services, charity, and health & social care)
Benefits
  • Annual holiday entitlement of 24 days + Bank Holidays
  • A day off on your Birthday
  • Life Assurance
  • Eye Care reimbursement
  • Colleague Introduction reward scheme
  • Professional development and qualifications
  • Thorough induction and ongoing training

The salary for this position is approximately £22,500 per annum, based on industry standards and location. We offer a competitive benefits package and opportunities for career growth and development.