IT Support Staff

3 weeks ago


Louth, United Kingdom Wasdell Group Full time

An exciting opportunity has arisen for two x IT Support Analyst / Support personnel to join a Wiltshire based Packaging Group. Joining a small team, The Support analyst will be the go-to person for all things IT. This will include troubleshooting software and hardware issues, including setting up laptops for new starters,

**Benefits**:

- 28 days holiday including bank holidays
- Pension scheme

**Requirements**:

- Experience providing 1st / 2nd line support
- Experience with Windows Server, Active Directory and Office 365
- any experience with Azure AD or VMware / Hyper-V and networking would be desirable
- Provide second-line investigation and diagnosis.
- Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
- Escalate unresolved incidents and service requests within agreed timescales.
- Communicate with Staff and customers regarding incident progress.
- Complete SOP training for On-Site Support Analysts.
- Liaise with customers, other IT support groups and third-party providers when necessary.
- Perform staging of PCs.
- Perform Install, Move, Add and Change tasks.
- Perform hardware and software maintenance and support.

Qualifications & Experience:

- Bachelors or HND (2 years’ experience in IT support)

**Salary**: £17,077.55-£34,662.76 per year

Schedule:

- 8 hour shift

Work Location: One location



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