Patient Support Associate

2 weeks ago

Nottingham, United Kingdom TFP Fertility Full time

We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

**The Role**:
To work as part of the Patient Services and Administration team to provide exceptional customer care and an efficient administration service for the patients of our Nurture Fertility Clinic in Nottingham

This role can be rather full time working 37.5 hours per week OR Part time working 20-25 hours per week. The role will include working some evenings and occasional weekends and Bank Holidays.

**Key Responsibilities**:

- Processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensure that communication is of a high standard to ensure a smooth patient pathway.
- To explain the processes to new patients and those seeking treatment and initiate patient Portal Registration.
- To ensure that patients’ records and correspondence are correctly filed.
- To be conversant with the patient database for recording and maintaining patient information, including the appointment system and invoicing system.
- To ensure that all communication with the patient is documented in the patient database.
- To ensure that money has been received for all appointments that require to be paid for in advance, if not the patient must be contacted and payment taken.
- To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

**Qualifications & Experience**:

- Experience working with patients / customers over the telephone.
- Skills & competencies normally associated with relevant administration experience.
- Experience of managing own workload and priorities.

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