Customer Service Representative

5 months ago

Edinburgh, United Kingdom TLScontact UK Full time

**Visa Application Centre Agent**

Do you want to be part of a dynamic, international company serving governments and citizens in 90 countries? Are you interested in joining a diverse team of passionate people from around the world? We are looking for an enthusiastic Visa
Application Centre Agent for our London based Centre, certified by the Great Place to Work (GPTW).

**Total Pay**: up to £25K after probation plus sales related bonus and travel allowance

**Benefits**:
Cycle Scheme, Uniform voucher, Additional Leave, Company Sick Pay, Talent Development Program, Social activities,
30 minutes paid break and Employee recognition.
- *(conditions apply)_

**Hours**: Office based 40 hours a week, inclusive of 30 minutes paid lunch per day with different shift patterns available.

TLScontact works with governments to provide visa and consular services on their behalf to travellers and citizens.

**The key responsibilities of the role include**:

- Following an established and defined filing and administration process, guided by a computer based system
- Ensure engagement with applicants providing a first-class service and positive customer experience
- Support colleagues to develop and implement continuous improvement initiatives

**The Selection Criteria**:
**Skills/Personal Attributes**
- Excellent communication and interpersonal skills
- Skills in establishing and maintaining effective relationships with customers
- Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy
- Knowledge of computer systems
- Excellent spoken and written English; fluency in any other language such as German, French and Dutch is an advantage
- Structured thinking and heavy attention to detail
- Self-motivated, patient and professional
- Excellent personal time management, available to work extended hours from time to time, and at short notice
- Be able to work independently, thorough and reliable

**Experience**
- Experience of working face-to-face in a customer service role or retail environment
- Working in a fast-paced multi-cultural collaborative team environment, and at times in a high
- pressure environment during high seasons
- Experience in a Public Sector / Government client working environment is a plus.

TLScontact is proud to be an equal opportunity employer, employing a diverse workforce is essential to our long-term development. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK.
- **Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.**_

**Job Types**: Full-time, Permanent

**Salary**: £21,673.00-£23,000.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Health & wellbeing programme
- Referral programme
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh, EH3 9DR: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work authorisation:

- United Kingdom (required)

**Location**:

- Edinburgh, EH3 9DR (required)

Work Location: In person

Reference ID: 1111

  • Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various channels,...

  • Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various channels,...

  • Customer Service Representative

    5 months ago

    Edinburgh, United Kingdom Brand Visionaries Full time

    Exciting Opportunity in Edinburgh - Customer Service Representative! Are you a highly motivated and customer-focused individual ready to embark on a rewarding career in customer service? Brand Visionaries, in collaboration with a leading sales and marketing company, is actively seeking enthusiastic Customer Service Representatives to join their Edinburgh...

  • Customer Service Representative

    5 months ago

    Edinburgh, United Kingdom Kent Recruitment Bureau Full time

    Edinburgh | Work from home | £500-£1000/Month Permanent | Full-time / Part-time | **Vacancy**:Customer Service Representative **Salary**:£500-£1400/month **Location**:Anywhere in the UK We are currently recruiting on behalf of this FTSE 250 British Utilities Company. We are looking for people who are happy to work from home or who would like to earn...

  • Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at Dumfries and Galloway Council. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Key responsibilities include:Providing information and assistance to customersResolving customer...

  • Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.About the RoleThis is a full-time position that will report to the Guest Services Manager. As a Customer Service Representative, you will be responsible for providing exceptional...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a strong focus on customer service, we deliver exceptional support to customers on behalf of well-known brands.Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000

    About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a strong focus on customer service, we deliver exceptional support to customers on behalf of well-known brands.Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our...

  • Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Blue Arrow Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be the first point of contact for business customers, handling inquiries through various channels including telephone, email, and social...

  • Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Search Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Search. As a Customer Service Representative, you will be responsible for managing customer orders, working closely with logistics, and handling phone calls and emails internally and externally.Key Responsibilities:Manage customer orders...

  • Customer Service Representative

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Search Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Search. As a Customer Service Representative, you will be responsible for managing customer orders, working closely with logistics, and handling phone calls and emails internally and externally.Key Responsibilities:Manage customer orders...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Customer Service RepresentativeMeraki Talent Ltd is working alongside an established organisation to support them in the growth of their Customer Service team in Edinburgh.We are seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our...

  • Customer Service Representative

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom Meraki Talent Ltd Full time

    Customer Service RepresentativeMeraki Talent Ltd is working alongside an established organisation to support them in the growth of their Customer Service team in Edinburgh.We are seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our...

  • Customer Service Representative

    4 months ago

    Edinburgh, United Kingdom AXEL LIMITED Full time

    We are seeking a talented and enthusiastic Customer Sales Representative to join our growing team. As a Customer Sales Representative, you will be the first point of contact for our customers, assisting them with inquiries, providing product information, and driving sales through exceptional customer service. **Responsibilities**: - Provide exceptional...

  • Customer Service Representative

    5 months ago

    Edinburgh, United Kingdom Sanderson Recruitment Plc Full time

    **Customer Service Representative (Back of office/Front of office) - 1**st** line support** **Salary**:Up to £23,000 (dependant on experience) **Location**: Edinburgh City Centre **EH1 2DH **- accessible by train, bus, and parking available **Working hours**: Monday to Friday 9-5 ("Working from home" options once probation has been passed) **About...

  • Customer Service Representative

    1 week ago

    Edinburgh, Edinburgh, United Kingdom Sunbelt Rentals Careers Full time

    About the RoleAt Sunbelt Rentals Careers, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide best-in-class customer service via phone, email,...

  • Customer Service Representative

    7 days ago

    Edinburgh, Edinburgh, United Kingdom Blue Arroww Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Blue Arrow. As a Customer Service Representative, you will be responsible for handling customer inquiries and providing exceptional service to our clients.Key ResponsibilitiesHandle customer inquiries and resolve issues in a timely and professional manner.Provide...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full time

    Customer Service RoleWe are seeking a Customer Service Representative to join our team at Dumfries and Galloway Council. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent customer service and support.Your key responsibilities will include:Providing information and assistance to...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.About the RoleThis is a full-time position that will report to the Guest Services Manager. As a Customer Service Representative, you will be responsible for delivering...

  • Customer Service Representative

    2 weeks ago

    Edinburgh, Edinburgh, United Kingdom Asda Full time

    About the RoleAs a Customer Service Representative at Asda, you will be working in a fast-paced environment where you will be responsible for providing excellent customer service to our online customers. You will be working as part of a team to ensure that our customers receive a great online shopping experience.Key Responsibilities- Providing customer...