Neighbourhood Housing Officer

3 weeks ago


Camden, United Kingdom 4Social Work and Public Sector Staffing Full time

Neighbourhood Housing Officer - Adult & Housing Services - North West London

Are you an enthusiastic, dedicated neighbourhood housing officer looking for your next role? 4Recruitment Services are recruiting a neighbourhood housing officer to provide a frontline, trusted service to our residents, as they move in and out of their homes, coping with changes in their personal circumstance or experiencing problems with their neighbours or in their communities based in the northwest London area.

Pay Rates: £18.45 - £23.00 per umbrella rate Occasional Hybrid work.

**Information on the Role**:
This role provides by assessing and understanding the context of people’s lives and identifying predictable demand the team will use systems thinking principles, learning from the experience of our residents to challenge and ultimately change where required the way the system is working, ensuring we deliver the best outcomes for our residents. The Neighbourhood Officer will have an important role to play working directly with other services, both internally and externally to meet residents need and help build the resilience of our residents and communities.

The post holder will be required to work creatively and effectively with residents, service managers and other stakeholders to develop, maintain and continually review the delivery and work practices and processes of our landlord services. The Neighbourhood officer will work with other team colleagues to help drive the direction of the work and help the Neighbourhood Manager measure how effective the work of the service is in relation to our stated purpose. It will be important to be able to spot trends and patterns in resident’s demands and identify barriers in the wider system that need to be unblocked to enable us to deliver the most effective and responsive service.

**Job Purpose**:

- To understand the ongoing presenting and contextual needs of our residents and our properties and neighbourhoods.
- To develop skills and knowledge in key areas to meet the needs of residents.
- To offer as part of a collaborative neighbourhood team one clear trusted point of contact to resolve resident needs.
- To support residents to solve problems at their root cause to build future resilience for individual residents and our communities.
- To deal with things as early as we can, and as much as we can, pulling in support when needed to resolve resident issues in partnership with other officers, services and organisations.
- To learn about the work and develop the service in line with systems thinking principles to meet the changing needs of our customers.
- To work closely with and develop partnerships with other agencies, teams and colleagues to deliver a service consistent with the changing needs of our customers.
- To act as a lead contact for Tenant and Resident Association in the neighbourhood.
- To promote and engage in restorative principles and participatory practice in working with our residents and partners.
- To work closely with officers within the neighbourhood team, senior officers and elected members to meet customer demands effectively.

**Essential Requirements**:

- Ability to listen and understand resident demands, Ability to build capabilities and encourage tenants to reach their own solutions.
- Ability to use initiative to meet resident demands creatively and innovatively to explore possibilities for improvement and more effective delivery.
- Ability to understand patterns of resident demands and provide a flexible approach according to individual needs.
- Ability to develop skills, knowledge, and expertise to meet resident demands in the neighbourhood, for example:

- Resolving disputes.
- Tenancy law.
- Housing Options.
- Employment and skills.
- Health and support.
- Money, Debt and budgeting.

**We also offer an outstanding referral scheme for any friends or colleagues.**

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

**Job Description



  • Camden, United Kingdom CRA GROUP LIMITED Full time

    2-3 months contract with Camden Council_ **Job Summary**: - Job Level 3 Zone 2 - NHO - Supporting council tenants with issues arising from their tenure (sign up, legal eviction, succession, overcrowding, etc... ) - Dealing with ASB on your patch of 500 properties, (mediation, referral to legal team for closure orders, community safety, police etc.) -...


  • Camden, United Kingdom Veesupportservices Ltd Full time

    **Job Profile Information**:Neighbourhood Officer **This supplementary information for Neighbourhood Officer is for guidance and must be used in conjunction with the Job Capsule for**: **Job Zone**:Place - Housing and Tenancy. **Level - **Level 3, Zone 2 **Camden Way Category 2** **Role Purpose**: Camden’s role as a landlord is radically changing to...


  • Camden, United Kingdom Veesupportservices Ltd Full time

    Job Overview: We are seeking a highly organized and detail-oriented Housing Officer to join our team. The Housing Officer will be responsible for managing housing operations, ensuring compliance with regulations, and providing excellent customer service to residents. This is a rewarding opportunity to make a positive impact in the community. **Duties**: -...


  • Camden Town, United Kingdom AKTON Resourcing Ltd Full time

    Resident Liaison Officer - Fire Safety Team Camden I am recruiting for a local authority who is looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works.You will liaise with stakeholders across the service to maintain the highest standard of service for our residents. You will work closely with the Project Managers in the...


  • Camden Town, United Kingdom AKTON Resourcing Ltd Full time

    Resident Liaison Officer - Fire Safety TeamCamdenI am recruiting for a local authority who is looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works.You will liaise with stakeholders across the service to maintain the highest standard of service for our residents. You will work closely with the Project Managers in the Capital...

  • Deputy Manager

    3 weeks ago


    Camden Town, United Kingdom Riverside Housing Full time

    The difference you will make as Deputy ManagerIn the role you will providing high standards of support to One Support customers, you will also managing Support Officers and other support staff as directed by the Team Manager, ideally in this role you will Overseeing and developing effective working relationships with partners and commissioners, ensuring that...


  • Camden Town, Greater London, United Kingdom Riverside Housing Full time

    In the role you will providing high standards of support to One Support customers, you will also managing Support Officers and other support staff as directed by the Team Manager, ideally in this role you will Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and is well...

  • Housing Officer

    1 month ago


    Camden, United Kingdom AFE Recruitment Ltd Full time

    **Duties**: **Requirements**: - Excellent customer service skills - Ability to communicate effectively, verbally, in person and in writing - High level literacy and numeracy skills - Ability to understand and interpret financial data - Able to demonstrate strong attention to detail and analytical approach - Ability to prioritise effectively and meet...


  • Camden, Greater London, United Kingdom Teqniq Limited Full time

    Teqniq is searching for a *Resident Liaison Officer – Fire Safety Team *to work in the public sector. 36 hours per week. 3 months contract. 09:00-17:30*Job Description:* Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. We’re home to the most important conversations happening today. And...


  • Camden Town, Greater London, United Kingdom AKTON Resourcing Ltd Full time

    Resident Liaison Officer - Fire Safety Team Camden I am recruiting for a local authority who is looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works.You will liaise with stakeholders across the service to maintain the highest standard of service for our residents. You will work closely with the Project Managers in the...

  • Deputy Manager

    2 weeks ago


    Camden Town, Greater London, United Kingdom Riverside Housing Full time

    The difference you will make as Deputy Manager In the role you will providing high standards of support to One Support customers, you will also managing Support Officers and other support staff as directed by the Team Manager, ideally in this role you will Overseeing and developing effective working relationships with partners and commissioners, ensuring...

  • Care Coordinator

    3 weeks ago


    Camden Town, United Kingdom Riverside Housing Full time

    Job Title: Care CoordinatorContract Type: PermanentSalary: £30,249.77 per annumWorking Hours: Full time 37.5 hours per weekWorking Pattern: Monday to Sunday - Five days a weekLocation: Camden, LondonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At...


  • Camden, United Kingdom CRA GROUP LIMITED Full time

    3 months contract with a Northwest London based Local Authority_ **Job Summary**: - To assist the housing needs group to improve its services by investigating and responding to enquiries from Members/MP’s and formal complaints. - To carry out statutory reviews of decisions under the Housing Act 1996, as amended by the Homeless Reduction Act 2017 (both...

  • Customer Officer

    4 weeks ago


    Camden, United Kingdom Page Personnel - UK Full time

    Leading G15 Housing Association - 3 Month temp contract - ASAP Start **About Our Client**: The client is a Housing Association. The Key Responsibilities - To Hold meetings to support key team members in the central team to investigate and report on performance in key areas to resolve complex issues. - To produce monthly report on all performance and inform...


  • Camden, United Kingdom The Guinness Partnership Full time

    **About Us** The Guinness Partnership is one of the leading providers of social housing and care services in England. We build and manage homes and provide housing services to around 140,000 customers nationwide. Of our 64,000 homes more than 70% are let at a social oraffordable rent, while around 10,000 are owned or part-owned by the people who live in...

  • Complaints Officer

    1 month ago


    Camden, United Kingdom Page Personnel - UK Full time

    A fantastic opportunity, on a Temporary Basis until May 2024! - Hybrid working - 3 days in the office **About Our Client**: Apart of the G15 group - Well established housing association. **Complaints and Insight officer responsibilities-** - Handling of complaints and supporting complainants through the complaints process - Work with staff across all...

  • Corporate Complaints

    4 weeks ago


    Camden Town, United Kingdom Reed Business Support Full time

    My client, a North London based housing association, require an experienced Corporate Complaints Officer to start an ongoing temp booking asap. Hybrid - 3 days a week office based, 2 days from home Immediate start Ongoing temp booking Mon to Fri 36 hours per week £16.73 per hour paye


  • Camden, United Kingdom Cenergist Full time

    **About Us** At Cenergist, we provide energy and water efficiency solutions, our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals. Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities and commercial clients based on...

  • Liaison Officer

    4 weeks ago


    Camden Town, United Kingdom OmniRMS Full time

    **Liaison Officer** **£30,000 - £32,000/annum** **Location - Camden** **Ref : 107774** We are currently looking for a Liaison Offer to join a leading Facilities Management company covering the Camden region. The primary function of this role is to interface between all stakeholders in terms of liaison, involvement, community cohesion, customer care,...

  • Liaison Officer

    1 day ago


    Camden Town, United Kingdom OmniRMS Full time

    **Liaison Officer** **£30,000 - £32,000/annum** **Location - Camden** **Ref : 107774** We are currently looking for a Liaison Offer to join a leading Facilities Management company covering the Camden region. The primary function of this role is to interface between all stakeholders in terms of liaison, involvement, community cohesion, customer care,...