Resident Liaison Officer

3 weeks ago

Camden Greater London, United Kingdom Teqniq Limited Full time
Teqniq is searching for a *Resident Liaison Officer – Fire Safety Team *to work in the public sector.

36 hours per week.

3 months contract.

09:00-17:30

*Job Description:*

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

We are looking to recruit a Resident Liaison Officer to the Fire Safety Team in Capital Works. The post holders will liaise with stakeholders across the service to maintain the highest standard of service for our residents. The post holders will work closely with the Project Managers in the Capital Works team to ensure that residents are supported during the delivery of the works to their homes.

The role will be hybrid working, as well as visiting residential properties across Camden’s housing estates, and attending meetings outside of regular office hours (evening and weekend meetings where required). Where travel to and from meetings is necessary a Camden Oyster Card will be provided, as the post holder will not have access to a Camden Council vehicle.

*About the role *

This exciting and cross-cutting role is pivotal in ensuring that our teams are represented in neighbourhoods and that key internal and external stakeholder groups have a direct access point to our teams. The post holder will manage their own workload, and be responsible for analysing any trends, troubleshooting issues that arise, working closely with other teams across the council, but especially within Housing and the Supporting Communities directorate, to resolve, improve and prevent issues from escalating.

This role directly supports Camden’s ambition to have decent, safe, warm and family-friendly homes to support our communities. Also, that by 2030 Camden’s estates and their neighbourhoods are healthy, sustainable and unlock creativity. More broadly, it supports the council’s neighbourhoods initiatives.

*About you*

You will have experience in resident liaison or customer service in a social housing setting. With excellent customer facing skills and an ability to communicate with a range of stakeholder groups. The post holder will be working in a fast-paced environment and will be required to manage their own time to effectively support their work.

*Specific duties will include:*

•Regular neighbourhood presence, including meeting with Project Managers, Neighbourhood Housing Officers, Caretakers, residents, elected members and other stakeholders.

•Monitor and evaluate the needs of our residents and provide data and information to the management team highlighting those needs and identifying any trends to help continually improve the service.

•Work flexibly and creatively to prevent casework escalating to formal complaints.

•To support Project Managers and Neighbourhood Housing Officers to resolve issues for residents at the earliest opportunity, troubleshooting issues to best meet the varying needs of our residents.

•To develop and maintain an environment of continual learning, by identifying root cause patterns in barriers and obstacles to the work; outside of existing processes and procedures and address these collaboratively and creatively with colleagues and senior officers.

TEQ-0524-RQ1267990

IND2

*Disclaimer*: On applying for this vacancy, you agree that your personal details will be passed onto our client, (or any third parties we have dealings with) for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify teqniq of any hirer who I do not want my details to be passed onto.

Job Types: Full-time, Temporary contract

Pay: £21.18 per hour %69332808% %%service%%

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