Business & Project Support Coordinator

3 months ago

Leeds, United Kingdom Bailie Group Full time

**About the role**:
The Business & Project Support function has two primary functions; the first is to provide a capability to manage small scale project activities. The second is to provide business process support to the wider agency, drive innovation and find ways to collaborate more effectively.

The role will own reporting for clients, external partners and internal stakeholders providing commercial support and administration for client activity processed through Synergist, our agency management software. You’ll be commercially savvy, results-driven, ambitious, and able to thrive in a fast-paced environment. You’ll also need to be an excellent communicator, with strong interpersonal and collaboration skills.

**About CDS**:
CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.

Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.

Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:

- Digitally transforming the ability to report crime online for UK police forces.
- Building a new digital platform for the regulator Social Work England.
- Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence

Our clients include National Rail Enquiries, the Cabinet Office, Bank of England, Open University and Insight Investments. We also work with global brands, including Coca Cola, McDonald’s and Microsoft.

Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.

**Responsibilities**:

- Day-to-day Synergist administration supporting client facing teams
- Reporting/Dashboarding for the commercial team and senior leadership
- Project tracking, revenue recognition and invoicing
- Ownership of Crown Commercial Service administration and reporting
- Leading multi-team meetings/Teams calls
- Client, contractor and supplier administration

**Requirements**:

- Experience of running administrative activities in a busy, dynamic environment
- Excellent written and verbal communication
- Have great IT skills & be confident with Microsoft products, especially Excel
- Have good numeracy skills and financial understanding
- Be a keen problem solver with excellent attention to detail
- Motivated to meet and exceed high standards
- Passionate about data and data quality
- Be highly organised and have a proactive approach to day-to-day tasks
- Ability to build positive relationships with colleagues and clients in a consultative, constructive and objective manner
- Be a great team player and have a can-do attitude

It would also be beneficial, but not essential to be/have
- An understanding of the Crown Commercial Service
- Experience of tools such as: Synergist, HubSpot, LinkedIn, Ask Nicely
- Excel knowledge covering formulas, pivot tables etc.
- Expertise in setting up reports and dashboards
- Project management experience

**Hybrid & Homeworking**

To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.

**Vetting**

Due to the nature of this role and the business, you will need to either currently hold UK Government clearance to a minimum of SC level or be able to undergo and maintain this level of clearance.

**In return**
- Attractive base salary
- 25 days holiday + public holidays
- Company pension and life assurance scheme
- Medicash health plan online GP access, support services & discounted gym membership
- Complimentary fruit, coffee, tea, and Friday drinks at the office
- Wellbeing events/services in Leeds office
- Cycle to work scheme
- Season pass loan for rail & bus travel
- A business focused on professional development and personal growth opportunities Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity

**Our inclusive culture**:

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