Customer Support Advisor

3 weeks ago


London, United Kingdom The Graduate Project Full time

**Main responsibilities**:

- Help to promote the development concept of customer service centre as a customer relationship base, by providing warm, friendly, comprehensive, and outstanding responses.
- E-commerce Support - providing customer service to customers on our online stores.
- Managing all incoming contact, identifying, and assessing customer’s needs whilst maintaining exceptional level of customer satisfaction
- Providing support through social media channels, WhatsApp, and Live Chat
- Maintaining and improving upon existing KPIs and SLAs
- Providing technical support to customers to a range of products
- Helping with any other ad-hoc assistance as requested by the company.

**Requirements**:

- Minimum of two years of experience in customer service role
- Excellent verbal and written communication skills and ability to liaise confidently with internal and external stakeholders.
- Be confident with complaint handling/management, maintaining calm and clear communication.
- Some experience of Zendesk CRM preferred / previous experience with other CRM also highly desirable.



  • London, United Kingdom Sammons Recruitment Group Full time

    Job Title: Customer Support Advisor Contract Type: Permanent - Location: - London- Job base: - Office basedIndustry: Customer Service **Salary**: £23,000 Reference: CSA2023CC Contact Phone: 01252 727887 Job Published: 24/05/2023 13:55 Customer Support Advisor London | £23,000 | Posted today Due to expansion, an industry leading business in Waterloo...


  • London, United Kingdom The Maine Group Remote Work Freelance Full time

    Customer Support Advisor12 Month FTC, Full TimeStarting at £24,592, pay increase after 6 months probationary periodHybrid - 2 Days London Office Based We are currently recruiting for a Supporter Care Advisor to join a UK Charity based out of London. As Supporter Care Advisor you will contacted through various streams by supporters/members and you must act...


  • London, United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis. You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • London, United Kingdom The Law Support Group Full time

    Job Description We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis. You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is...


  • London, United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis.You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • London, United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis.You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • London, United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis.Do you have the skills to fill this role Read the complete details below, and make your application today.You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries...


  • Southall, Greater London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    We are on the lookout for a new Customer Service Advisor to join the growing team of our fabulous client who is based in Southall! They are looking for someone who is organised and has customer service experience and who also enjoys working in a busy and fast paced environment! Do you have customer service experience? Do you have excellent telephone...


  • London, United Kingdom Sheridan Ward Recruitment Services Limited Full time

    Sheridan ward is excited to be recruiting for a fabulous company based in Heston, they are looking forward to bringing onboard a new Customer Service Advisor! They are looking for someone who has strong customer service experience, as well as someone who has experience dealing with customer queries! Customer Service Advisor Duties: Monitoring customer...


  • London, United Kingdom GLASDON LTD Full time

    Job Title: Customer Support AdvisorLocation: BlackpoolSalary: Competitive Job Type: Permanent, Full TimeAbout us:Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety productsAbout the role:Are you looking for an...


  • London Area, United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis.You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • London Area, United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis.You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • London Area, United Kingdom The Law Support Group Full time

    We are currently working with a property management firm who are looking for a Customer Services Advisor to join them on a permanent basis. You will be communicating with customers daily via telephone and emails assisting them on a variety of enquiries relating to a wide range of topics. Your main priority will be to ensure the customer is at the heart of...


  • South West London, United Kingdom Hays Business Support Full time

    our New CompanyAn amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers...


  • London, United Kingdom First Group Full time

    GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for...


  • London, United Kingdom Kolt Recruitment Ltd Full time

    Kolt Recruitment are recruiting for a Customer Service Advisor for an established accident repair centre. Organise the allocation of courtesy cars. Administration. Maintain good housekeeping. Have experience of working in a customer service position. Have excellent communication and customer service skills.


  • London, United Kingdom ZAVA Full time

    **About ZAVA** We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost. Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial & Operations Specialists work collaboratively, to develop and maintain a digital...

  • Customer Support

    19 hours ago


    London, United Kingdom Reed Business Support Full time

    **INTERNAL CUSTOMER SUPPORT - West London** **Monday to Friday 09.00-5.30 Office-based (flexibility working from home 1-2 days per week)** **Salary: Competitive DOE** A great opportunity has arisen for an Internal Customer Support member to join a small and friendly operations team for an international manufacturer and supplier of tools and accessories. The...


  • Bromley, Greater London, United Kingdom Manpower Group (UK) Full time

    Stephen James BMW is looking for a Customer Service Advisor. If you are customer-centric, with a great telephone manner as well as organised and efficient this is a great opportunity to follow a career with one of the worlds most admired brands in the automotive industry. You will work from our centralised call centre and will be responsible for the...


  • London, United Kingdom Randstad Full time

    Customer Service Advisor (Japanese speaking) Location: London (in office 2-3 days per week) Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our Destination Management services form the core of our business. Together with our...