Customer Support Sales Advisor

2 weeks ago


London, United Kingdom First Group Full time

GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun
You will be working in the Ticket Office at Paddington Station. The Customer Sales Advisors report to the Customer Sales Supervisor, who ultimately reports to the Station Management Team. As a Customer Sales Advisor you will confidently and impartially sell the full range of tickets and services, including processing high volumes of sales, whilst exceeding our customers' expectations.
Providing excellent customer service to our travelling passengers
Accurately and impartially selling the full range of products and services to our customers in a friendly, professional and efficient manner.
Able to work alone and make decisions independently
This role is a permanent position.
The role involves working shifts, including weekends and Bank Holiday working.
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below.



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