Money Advice Caseworker

3 months ago


Crawley, United Kingdom Citizens Advice in West Sussex Full time

Providing debt and income maximsiation advice and casework for Crawley residents who are at risk of homelessness due to money problems. You will work with clients to find the root cause, agree case plans, negotiate with landlords and third parties to support the client to remain in their home. Clients are referred from the Local Authority housing team advice.

Main Responsibilities:

- To provide in-depth quality advice and ongoing casework in housing and debt, in person and by phone; taking a holistic approach addressing the root cause, ensuring all options are given to and understood by the client so they make informed choices about their situation.
- Provide support to clients including preparing accurate financial statements, budgeting advice and progression of debt options, advising on court proceedings for debt recovery and repossessions, and income maximisation to ensure take up of benefits and options such as backdating, overpayment and sanction challenges, appeals and representation if required and agreed with service managers.
- Communicate directly with third parties on behalf of the client including negotiating with creditors or landlords and lenders for example where there are rent or mortgage arrears and liaising with solicitors or other representatives.
- Deliver a high quality reliable service, ensuring referrals are responded to within agreed times and cover is provided when on leave.
- Work with stakeholders including District/Borough council staff, represent the organisation when co-locating, to ensure a successful delivery of the project, maintaining independence.
- Use advice resources such as Advisernet, specialist books, caselaw and any other diagnostic tools required, and liaise with Specialist advisors when needed.
- Maintain detailed and accurate records which are kept up to date including activities and outcomes on the client case data base system (Casebook). Provide regular reports to funders on progress of cases and funder reports.
- Ensure own knowledge and skills are kept up to date with the latest legislation, policies and practices relating to the role, undertake training and minimum Continued Professional Development Hours.

**Job Types**: Part-time, Fixed term contract
Contract length: 10 months

Pay: £24,000.00-£27,000.00 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount
- Free parking

Schedule:

- Monday to Friday

Work Location: In person


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