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Quality Assurance Director
2 months ago
Adelaide Care Ltd is seeking a highly skilled Quality Assurance Manager to join our team. As a key member of our leadership team, you will be responsible for implementing and maintaining a vision and plan for providing quality outcomes for our residents.
Main Responsibilities- Provide expert advice to Directors, management, and operational staff on Quality Assurance Systems and activities.
- Scrutinise and monitor operational activity to ensure compliance with current legislation, regulation, guidance, and practice standards.
- Provide a proactive approach to quality assurance activities to ensure quality of work across all of our domiciliary/residential care provision is improved.
- Contribute to embedding audit and evaluation into services and support a learning and continual development organisational culture.
- Report regularly to senior management at quality assurance meetings.
- Monitor outcomes against inspection criteria and ensure information is fed back to improve service delivery to meet timescales.
- Provide ongoing casework audit and feedback regarding audit outcomes and tracking corrective action.
- Develop systems for a range of audit activities to inform practice improvements and service developments.
- Develop questionnaires and undertake surveys or focus groups to obtain feedback from clients and care workers.
- Work closely with the operational team to ensure data is collated from a range of sources effectively to improve quality and performance of provision.
- Keep up to date with research and changes in relevant legislation, guidance, regulation, or practice standards to inform best practice and best use of resources.
- Conduct investigations following the receipt of complaints, including acting as the main liaison point for complainants.
- Represent the company at hearings conducted by the CQC and/or local authorities with regard to alleged misconduct and breaches of the CQC standards and other relevant legislation and regulations.
- Previous experience as a Clinical Quality Manager.
- NVQ Level 4 in Care/Leadership and Management would be an advantage but not necessary.
- Comprehensive understanding of national minimum standards, CQC, and Care Inspectorate regulations.
- Prior knowledge and experience of working within domiciliary and residential services.
- Experience of managing relationships with central functions and operations.
- Ability to manage a busy workload and prioritise tasks on own initiative, working to tight deadlines.
- Highly motivated and good communication skills.
- Proficient computer skills in word processing, database use, and spreadsheet applications.
- Able to travel to our Care Homes in Crawley, Kent, and Croydon.
- Extensive knowledge of quality systems within domiciliary/residential care, perhaps gained by way of previous experience as a CQC Inspector/Auditor, Team Manager, Independent Reviewing Officer, or similar quality assurance role within the Health and Social Care industry.
- Alternatively, you may have gained the necessary skills and experience in a previous role as a Branch Manager in a domiciliary care company.
This is a full-time position, 40 hours per week, with a salary of £45,000-£50,000 per year. We offer a company pension, 28 days annual leave including bank holidays, and a supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
