Casework Supervisor

**The Opportunity**
In this role, you will oversee a team of dedicated caseworkers providing a front-line casework service direct to individuals and families from conflict affected countries to support their relocation to the UK.

As a casework supervisor, you will work on site in hotels and within temporary accommodation to assist with day-to-day practical operational support. You will have the opportunity to make a lasting impact by empowering individuals to rebuild their lives and thrive in their new communities.

In this role, you will mentor and lead a varied casework team of approximately 8 staff including their performance management and professional development. Alongside this, you will compose and product succinct written business reports for a range of purposes such as research, project proposals or business cases proposing a course of action.

You will be afforded to opportunity to collaborate across West Sussex County Council and coordinate with partner teams and services to identify opportunities for increasing customer self-service.

Through joining our motivated, public value-focussed, specialist Communities directorate, you can enjoy a purposeful career and contribute to the delivery of vital services to West Sussex's residents
**About You**
We’re looking for someone with proven leadership and communication skill, a desire to ensure we achieve better outcomes for refugees as part our mission to secure continuous improvement in the directorate.

You will be able to demonstrate excellent communication and interpersonal skills, communicating on several different levels with multiple stakeholders and adapting your style accordingly.

Educated to degree or equivalent qualification, you will have significant experience in providing customer focused, timely and accurate advice and guidance to colleagues and the public.

You will be keen to deliver by using your own initiative, multi-tasking and able to effectively prioritise both your work and those you manage and be keen to evidence this through your ability to develop outcome-based contract performance measures.

You will have keen attention to detail, be comfortable working independently and be at ease in this fast-paced, agile environment with rapidly changing deadlines, workloads, and priorities.

**For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.**
**Rewards and Benefits**
As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

Along with a generous holiday entitlement of **27 days** plus opportunity to buy additional leave).

Upon joining us you will have access to a range of benefits including the following:

- A excellent **local government pension scheme**:

- A range of flexible working options, depending on your job role
- Maternity, paternity, dependency and adoption leave
- volunteering opportunities
- Training and development opportunities, including coaching and mentoring
- A range of discounts giving our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform (see our **Staff discounts page** if you are a business looking to offer a discount)
- Health and wellbeing benefits including access to our Employee Assistance Programme, Mental Health First Aiders and Voluntary Health Cash Plans.

For a full list this can be found at our **Rewards and Benefits page.**
**Further Information**
The reference number for this role is **CPP00913.**

RSi

Job Reference: CPP00913