Trainee Welfare Benefit Adviser

2 weeks ago


Hartlepool, United Kingdom West View Advice & Resource Centre Full time

Hours: 16 - 20 hours per week, salary to be negotiated.

West View Advice and Resource Centre was established in 1983 to provide advice and information to individuals and groups in the West View area.  In the intervening 39 years it has established an enviable reputation as the lead local agency working throughout the whole of Hartlepool, specialising in providing extensive and comprehensive benefits advice.

The core purpose of the organisation is the provision of advice. We offer confidential and impartial advice to help people manage a wide range of everyday problems, such as debt and money, welfare benefits (including disability benefits), employment, housing and consumer issues. In addition to offering appointments, we also provide a drop in resource facility which has grown over the years to include a home visit service for the elderly and housebound.  A considerable portion of the work is on an outreach basis, working in partnership and supporting many statutory and voluntary agencies with the provision of highly skilled and qualified benefits and debt advice workers who operate surgeries at local community venues throughout the area of Hartlepool.

This is an exciting opportunity to help us meet increasing demand for our advice and information services in these challenging times.
- You will receive comprehensive training to learn about our work and be trained on our system and processes, ensuring you have all the skills you need to succeed and thrive in this role
- Once fully trained you will provide a welfare benefits advice service to people with the aim of maximising their income. you will undertake casework, assisting clients to access their entitlements to welfare benefits and other sources of financial help.

**Job Type**: Fixed term contract
Contract length: 12 months

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hartlepool, TS24 9JQ: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service (preferred)

Work Location: One location

Application deadline: 22/02/2023
Expected start date: 03/04/2023



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