Central Administration Assistant

3 weeks ago

Bridgwater, United Kingdom Homes in Sedgemoor Full time

**Role Profile**

**What’s the role?**
Central Administration Assistant (until 31 March 2024)
£24,054 - £25,409

**What’s the role?**
- Central Administration Assistant (Fixed term, until 31 March 2024)
- £24,054 - £25,409 (pay award pending)
- Annual leave of 25 days pro-rata

**You will**:

- Assist in the provision of a responsive and effective customer service to all residents.
- Support the prioritisation of work for a team of frontline Officers.
- Provide administration support to the Housing Teams in a full range of tenancy and estate management functions including anti-social behaviour, tenancy management and resident engagement.
- Report to the Customer Focus Manager
- This can be worked on a hybrid basis (i.e., Home and office basis).

**What will I have to do?**

**You will**:

- Support frontline housing teams by responding to correspondence from customers and other agencies; both in writing and on the telephone
- Support requests for service including succession and assignment of tenancy; permission requests and mutual exchange requests from customers in accordance with policy and procedures.
- Support officers to let vacant homes including advertising, collating of information and payment of utility bills post-tenancy.
- Manage the Noise App in ani-social behaviour cases, updating and reporting to officers as appropriate.
- Arrange meetings and take minutes of meetings as required.
- Complete updates on the OpenHousing case management system for cases managed by the housing team including customer insight information and property information.
- Arrange mail outs including bulk mail outs and feedback from customers including following-up on surveys or collating consultation responses.
- Co-ordinate and carry out the scanning of documents as appropriate.
- Arrange scheduled Estate Walks to include invitations to attendees, raise works for repairs and produce action plans for follow-up.
- Raise purchase orders as requested by the team
- Assist the team in meeting its Health and Safety obligations.
- Liaise with other partners and stakeholders to support the team.
- Support the team to improve performance,.
- Work collaboratively with all other staff teams

**What do I need to be successful?**
- Ability to deliver high standards of customer service and performance in a housing management or related field.
- Well-developed interpersonal skills
- Ability to produce reports and other written work to the required standards and on time
- To participate and play an active role in the team
- Deliver results in accordance with organisational policy and procedure
- Demonstrate high quality customer care and service excellence to all customers.
- Communicate effectively and work closely with other staff and customers.
- Assist with the development of existing and implementation of new procedures.
- Have a 'Can do' attitude, be flexible and respond proactively to customer needs
- Take responsibility and be accountable for own work, decisions and performance
- Effective problem solving and organisational skills
- Good knowledge of housing management and reporting systems, and an ability to analyse and interpret information to support service delivery.
- Good general education (GCSE level A-C in English and Maths)

**How will I evidence my success?**

**I will **
- Successfully meet the KPIs and objectives agreed for myself and my team
- Be able to demonstrate tenancy management services which achieve the most positive outcomes possible.
- Work with partners, customers and other stakeholders to deliver neighbourhood and community events which focus on customer needs, expectations and aspirations.
- Support the delivery of the Corporate Strategy and Customers First Strategy.
- Be aware of budgets for the service areas and assist in the delivery of services while obtaining value for money.
- Support the production of reports, procedures and other appropriate documents that ensures the effective delivery of services
- Take a proactive approach in team meetings, at 121’s and appraisals.
- Take responsibility for identifying training needs, updating knowledge of changes in legislation, best practice and other developments.
- Identify and support the management of risk and health and safety associated with the service area.

**Job Types**: Temporary contract, Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £24,054.00-£25,409.00 per year

**Benefits**:

- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Bridgwater

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