Customer Account Manager

2 months ago


Andover, United Kingdom Techniche Global Ltd Full time

Techniche are supporting a well-established prototype electronics manufacturer in Andover with appointing a new Customer Account Manager. The organisation is a high-end electronics manufacturer, covering project in a number of industries including butnot limited to power, automotive and aerospace.
As a Customer Account Manager, you will play a key part of the Customer Support Team, providing the interface between Customers representatives and the organisation. You will maintain high levels of Customer Satisfaction for assigned customers by ensuring thatcustomer delivery and cost expectations are consistently met. You will interface with the materials and manufacturing departments ensuring that all are aligned, and the management system is maintained.
Key Responsibilities:

- To provide full sales support to existing customers through site visits, regular communication, project reviews and updates ensuring that customer satisfaction is upheld.
- To support in the increase of existing business, and support new business enquiries if required.
- Customer Account Managers are responsible for ensuring that commercial proposals and quotations are complete and as accurate as possible, prior to the submission to the Customer.
- To ensure that all Customers are provided with the correct level of support during visits, meetings and project reviews and will liaise with operations, engineering and purchasing to ensure that appropriate staff is made available for such reviews.
- To liaise with production planning ensuring that customer priorities, demands and desires are communicated and understood.
- To contact Customers and confirm or clarify missing or conflicting information in order that production "holds" or delays are removed as effectively as possible,
- To ensure that issued Customer Purchase Orders align with the commercial proposals and quotations and shall where appropriate conduct sales/contract review, in line with documented procedures.
- Maintenance of the Company Information Database ensuring that relevant sales and customer information is entered accurately and in a timely fashion to enable others to determine status and actions to be fulfilled
Key skills:

- Experience in customer facing role, within industry
- Knowledge of and experience in using MRP systems
- Computer literate and knowledge of Microsoft Office



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