Customer Care Technician

3 weeks ago

Wirral, United Kingdom TBC Conversions Full time

TBC Ltd (Taxi and Bus Conversion Ltd) are recognised as one of the market leading conversion companies operating across the UK and Ireland. TBC Conversions have a close partnership with motability and major manufacturers such as Volkswagen, Mercedes-Benz, Ford, MAN TGE Minibus and many others. Founded on the principles of intelligence, care, and empathy, TBC Conversions specialises in wheelchair accessible vehicles, minibus, and bespoke conversions that fill a gap in the market for quality products and attentive service.

TBC Conversions working in partnership with Motability Operations provide all their WAV (wheelchair accessible vehicles) Customers with in life vehicle checks. This will see customers receiving a numbers of visits over the life time of their vehicle ownership.

**Main Purpose**:
Customer Care Technicians will call with customers across various regions of GB to carry out repairs and maintenance ensuring the work is carried out professionally, on time and to the customers satisfaction.

Completing work using the ‘right first time approach,’ minimising rectification and ensuring that each opportunity is taken to continuously improve individual working methods and standards.

**About The Role**
- Complete home visit and report if the vehicle is meeting mobility “in life service“ requirements
- Carry out service checks on each vehicle and complete minor repairs if required
- Assist the customer with practical, technical or operational issues they may have
- carries out repair or maintenance as instructed and to manufacturer standard
- Reports current and potential future faults and service requirements noticed whilst working on the vehicle
- Completes the job card to reflect all work carried out
- Ensures that all hours and materials are used accurately and recorded
- Minimises wastage of all materials, oils and fluids
- Understands and complies with all appropriate legislation relevant to the department, including COSHH
- Complies with all Health and Safety legislation to ensure safety and well being of self, colleagues, customers and visitors
- Road test vehicles to ensure repairs have been completed correctly, the vehicles issue(s) have been resolved and to customer satisfaction
- Sign off on job cards when jobs have been fully and accurately completed
- Liaises with management to advise them of work progress
- Take responsibility for your actions and decisions

Follow safe working practices You will use your technical knowledge and skills to carry out repairs and maintenance on vehicles, to a professional standard, enabling efficient, economic and safe servicing and repair of customer vehicles. Travelling to and from Customer Homes - may require overnight accommodation to meet customer requirements.

**Person Specification**
- Practical experience with vehicle conversions is desirable but not essential
- A full driving licence is essential as the customer base is spread over a large geographical area
- Ability to pay attention to detail through a logical work approach
- Ability to communicate effectively with workshop controller and service manager
- Work independently in a busy, active environment with little supervision and direction
- Learn continually about product and technical information
- Ability to deal with demanding physical work
- Ability to drive within DVA regulations and taking extra precautions with all vehicles at all times
- Ability to use the most appropriate tools and machinery applicable to the job

TBC Ltd is an equal opportunities employer.

The company reserves the right to expand the short listing criteria to facilitate the short listing process

**Required Criteria**
- A full valid UK driving licence
- Attention to detail and a logical approach to tasks
- Able to communicate effectively with workshop controller and service manager
- Ability to work independently in a busy, active environment with little supervision and direction
- Able to deal with demanding physical work
- A Mechanical qualification is essential with a minimum of 4 years working on commercial vehicles
- Must possess strong IT skills
- Ability to use the most appropriate tools and machinery applicable to the job

**Desired Criteria**
- Practical experience with vehicle conversions

**Skills Needed**

Planning & Scheduling, Reporting & Communication, Ability to Identify and Anticipate needs, IT skills, Teamwork, Van Driving, Mechanical Vehicular Repairs

**About The Company**

Since its inception in 2006, **TBC Conversions** has etched an indelible mark in the vehicle conversion sector, earning a reputation as a trusted name across the UK and Ireland.

With its core specialisation centered on an array of vehicle conversions, this firm has become synonymous with unmatched expertise and innovation.

Whether it's wheelchair-accessible vehicles, minibuses, taxis, or other specialist vehicle conversions, TBC Conversions has consistently showcased its capability to cater to varied customer needs,

  • Care Coordinator

    4 weeks ago

    Wirral, United Kingdom Helping Hands Home Care Full time

    Location: Wirral **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...

  • Care Co-ordinator

    7 days ago

    Wirral, United Kingdom MIAA Solutions Full time

    Manage and prioritise referrals for patients needing Pharmacy support, in partnership with the PCN Pharmacists and Pharmacy Technicians, taking an approach that is non-judgmental and based on effective communication skills. Where required, and as appropriate, the Care Co-ordinator will refer people back to their GP or other health professionals within the...

  • Customer Claims Advisor

    3 weeks ago

    Wirral, United Kingdom Joanne Finnerty Recruitment Limited Full time

    Are you a great customer service person who wants a career within the insurance industry? This is a great opportunity for you! Call us today! What’s in it for you! • Salary circa £23-25k pa • Pension • 8.45am and 5.15pm, Monday to Friday • Potential career progression to become a claims technician and then loss adjuster Why we’d work...

  • Customer Claims Advisor

    3 weeks ago

    Wirral, United Kingdom Joanne Finnerty Recruitment Limited Full time

    Are you a great customer service person who wants a career within the insurance industry? This is a great opportunity for you! Call us today!What’s in it for you!• Salary circa £23-25k pa• Pension• 8.45am and 5.15pm, Monday to Friday• Potential career progression to become a claims technician and then loss adjusterWhy we’d work there!• Lovely...

  • Customer Claims Advisor

    2 weeks ago

    Wirral, Merseyside, United Kingdom Joanne Finnerty Recruitment Limited Full time

    Are you a great customer service person who wants a career within the insurance industry? This is a great opportunity for you! Call us today! What's in it for you!• Salary circa £23-25k pa • Pension • 8.45am and 5.15pm, Monday to Friday • Potential career progression to become a claims technician and then loss adjuster Why we'd work...

  • Software Support and Customer Service Advisor

    4 days ago

    Wirral, Merseyside, United Kingdom Joanne Finnerty Recruitment Limited Full time

    Are you a great customer service person who wants a career within the insurance industry? Pension • 15pm, Monday to Friday • Potential career progression to become a claims technician and then loss adjuster Real opportunities to progress if wanted You will handle calls from customers wanting to place a household Insurance claim. Working closely with a...

  • Customer Service Adviser

    2 weeks ago

    Wirral, Merseyside, United Kingdom Joanne Finnerty Recruitment Limited Full time

    Are you a great customer service person who wants a career within the insurance industry? Pension • 15pm, Monday to Friday • Potential career progression to become a claims technician and then loss adjuster Real opportunities to progress if wanted You will handle calls from customers wanting to place a household Insurance claim. Working closely...

  • Customer Claims Advisor

    3 weeks ago

    Wirral, Merseyside, United Kingdom Joanne Finnerty Recruitment Limited Full time

    Are you a great customer service person who wants a career within the insurance industry? This is a great opportunity for you! Call us today! What’s in it for you! Salary circa £23-25k paPension8.45am and 5.15pm, Monday to FridayPotential career progression to become a claims technician and then loss adjuster Why we’d work there! Lovely officesGreat...

  • Customer Service Coordinator

    4 weeks ago

    Wirral, United Kingdom Connells Group Full time

    We are looking for a highly motivated **Customer Service Advisor **to complement our fantastic team in our Lettings Support Center based in Birkenhead, Merseyside, CH41 5BX. As our **Customer Service Advisor** you will provide **property management** and **tenancy administration** support services to branches, landlords and tenants. **What’s in it for...

  • Maintenance Technician

    3 weeks ago

    Wirral, Merseyside, United Kingdom PDA Search and Selection Ltd Full time

    Benefits: Company Car/Van, company pension scheme, 33 days holiday (including bank holidays) We are advertising this Area Maintenance Technician role on behalf of our client ‘City Facilities Management’. This is a key position, carrying out planned and reactive maintenance across a number of site locations.  You will be the first line in all...

  • Support Assistant

    4 weeks ago

    Wirral, United Kingdom The Riverside Group Full time

    Job Title: Support Assistant Contract Type: Permanent Full time: 37.5 hrs per week **Salary**: £21,255 Working Pattern: Monday-Friday Location: Wirral based at Wirral Dispersed Service Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care...

  • Part-time Veterinary Receptionist

    4 weeks ago

    Wirral, United Kingdom Elite Veterinary Staffing Solutions Full time

    Do you want to work for an organisation with integrity? One who puts their clients first and has a close-knit team? Our client is a veterinary practice in the Wirral area. They are a family run, independent practice who’s number one priority is ensuring the best care for animals and their clients! An amazing opportunity for a Client Care Assistant to join...

  • Domiciliary Optical Assistant

    7 days ago

    Wirral, United Kingdom Specsavers Full time

    Duties: - Assist optometrists and opticians in providing patient care and services - Prepare patients for eye examinations by taking their medical history and performing preliminary tests - Educate patients on proper contact lens insertion, removal, and care - Assist with frame selection and fitting for eyeglasses - Perform basic administrative tasks such...

  • Volunteer Catering Assistant

    7 days ago

    Wirral, United Kingdom Change Grow Live Full time

    Overview: We are looking for passionate and enthusiastic Volunteers to join our team. This role is ideal for someone who wants to make a positive impact in the lives of others. Nightingales Cafe is a unique community space dedicated to supporting individuals whilst on their recovery journey. We offer a warm, welcoming environment where visitors can enjoy...

  • Building Control Surveyor

    4 days ago

    Wirral, United Kingdom Omega Social Care Employment Full time

    **Job Title : Building Control Surveyor**: - **Contract Type : Temporary**: - **Sector : Public Sector / Government**: - **Pay Rate £14.78 ph - £18.49 ph**: - **Start Time - 09:00 AM End Time 05:30 PM**: - **Hours Per Week 36.00** **JOB ROLE PURPOSE** Assist in the provision and delivery of a customer orientated Building Control Service, which...

  • Maintenance Handyman

    4 weeks ago

    Wirral, United Kingdom New Heaven House Ltd Full time

    We are looking for a handyman for the maintenance of care homes in the Wirral within a range of 7 miles. The post applicant should have the following skills: 1) Plumbing 2) Electric 3) Gardening(minimum) 4 Scheduling, offering customer service and routine bookings 5) Repairing and maintaining heating systems, bleeding radiators and flushing systems The...

  • Bank Physiotherapy Assistant

    4 weeks ago

    Wirral, United Kingdom Spire Healthcare Full time

    Bank Physiotherapy Assistant | Private Hospital | Competitive Salary | Flexible working | Wirral Spire Murrayfield Hospital based in Wirral have an exciting opportunity for an experienced Physiotherapy Assistant to join our Temporary Staffing Bank. This bank position is to cover weekday and weekend shifts. Duties and responsibilities - Provide support to...

  • Service Colleague

    2 weeks ago

    Wirral, United Kingdom Asda Full time

    Service Colleague - Bromborough Job TitleService ColleagueLocationBromboroughEmployment TypePart timeContract TypePermanentHours per Week30SalaryCompetitive salaryCategoryRetail Hourly Colleagues, Sales StaffClosing Date14 May 2024 Service ColleagueOur operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If...

  • Pharmacy Colleague

    2 days ago

    Wirral, United Kingdom Asda Full time

    Pharmacy Colleague - Bromborough Job TitlePharmacy ColleagueLocationBromboroughEmployment TypePart timeContract TypeFixed Term (Fixed Term)Hours per Week16SalaryCompetitive salaryCategoryPharmacy (RLD), Retail Healthcare, Retail Hourly ColleaguesClosing Date21 May 2024 About the Role??To be employed in this role you must pass an enhanced safeguarding...

  • Volunteer Shop Assistant

    5 days ago

    Wirral, United Kingdom Cats Protection Charity Shop Full time

    We are currently looking for Shop Assistant volunteers for our Cats Protection Shop in West Kirby. Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. Cats are at the centre of everything we do and our objectives are: homing, neutering and educating...