Team Support Co-ordinator

3 weeks ago

Preston, United Kingdom The Growth Company Full time

The Growth Company (GC) is an award-winning Social Enterprise with a mission to enable growth, create jobs and improve lives. As a commercially driven not-for-profit, any surplus we make is reinvested into our services supporting growth that has real impact.

In this role, the Growth Catalyst Team Support Co-ordinator will support the Growth Catalyst Project Manager in delivering a range of services which are being delivered across Lancashire as part of Boost, Lancashire Growth Hub service.

This role includes a range of activities, including support for initial enquiry handling, assisting a team of 5+ advisors and the processing of project documentation including compliance checks and CRM data entry. The role will also support financial requirements, such as raising purchase orders and processing invoices, as well as supporting project reporting, and help in organising workshops and other events. The role will directly be supporting the ambition set out by Lancashire County and District Councils.

**Key Responsibilities**:

- Allocate clients to appropriate advisor within 48 hours of receiving the lead.
- Utilise CRM and similar systems to refer clients to in-house and partner services.
- Handle data and information (enquiry, referral, service use etc.) accurately and effectively enter this into CRM and other databases as well as websites and information portals.
- Interrogate, analyse, and report on data systems to support, and input to, management information.
- Support the promotion of services/events to clients and partners.
- Assist the organisation of webinars, conferences, and workshops, ensuring the effective administration of such events including promotion and venues, and delegate registration, attendance, and feedback.
- Obtain, collect, accurately record, and effectively report service performance and impact data, following procedures to comply with contract and funding requirements and timetables.
- Undertake accurate and timely financial administration including raising purchase orders and sales invoices, processing of invoices and claims and financial period reconciliations and reporting.
- Undertake desk-research, compilation, and dissemination of information to colleagues, partners and clients.
- Support the implementation of customer satisfaction and feedback processes.
- Implement effective office systems to support managers and colleagues in the efficient use of resources.

**About You**:

- Logical eye for detail.
- Able to integrate data and CRM systems effectively.
- Excellent planning and oral communication skills, such as negotiation.
- Sound professional judgement and the ability to handle competing priorities.
- Highly self-motivated and results-orientated.
- Strong sense of personal responsibility.
- An effective team player.
- Approachable, with confidence to request data/information from professionals when required.

**Skills and experience required**:

- Ability to ensure compliance and attention to detail.
- Have worked to targets and competing priorities.
- High level of knowledge and understanding in contract management practice, and compliance particularly regarding previous ERDF, European and national government funding is desirable.
- Knowledge and deep understanding of the Lancashire ecosystem and its stakeholders is desirable.

**This post will be initially funded under the UKSPF 22-2025 programme**

**Job Types**: Full-time, Permanent

**Salary**: Up to £23,240.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sabbatical
- Sick pay
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Preston

Reference ID: 3990

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